Administrator

Future Electronics; Egham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

Private medical

Life insurance

Onsite restaurant

Job summary

Future Electronics in Egham, Surrey, is seeking a User Services Representative to join the EMEA team. You will be the frontline contact for internal users, managing user IDs, security and profiles.

You will provide timely answers and solutions, support bespoke Future Electronics systems, review orders, perform mass uploads and generate routine reports.

The role offers pension, private medical, life insurance and onsite restaurant benefits, with a highly competitive salary and full training.

Qualifications

• Experience in customer service or IT support is preferred.
• Strong communication and relationship-building skills.
• Proficient in Excel and data reporting.
• Ability to prioritise and manage multiple tasks.
• Knowledge of business processes and system helpdesk is a plus.

Responsibilities

• Provide frontline user support and manage user IDs and profiles.
• Support bespoke Future Electronics systems.
• Review and assist with order management.
• Perform system mass uploads and assignments.
• Produce daily, weekly and monthly reports.
• Participate in process improvement initiatives.

Skills

User ID management

System support

Order management

Report generation

Process improvement

Excel

Job description

ARE YOU LOOKING TO JOIN A GLOBAL COMPANY

Then Future Electronics wants to hear from you! We are currently looking to employ a User Services Representative to join our EMEA team at our Office in Egham Surrey. We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits including pension, private medical, life insurance, onsite restaurant to name a few.

Job Outline

The User Services department provides support on all requests and enquiries related to Future Electronics, as the source of expert knowledge of the company/ procedures and departments helping end users to find the correct department/ person/ procedure/ solution.

The representative's role is to investigate all issues and provide timely answers and solutions, to enforce procedures and participate in improvement initiatives and best practice. The main goal is to provide customer satisfaction & continuous improvement of Future procedures. The role involves regular interface and communication with personnel within EMEA head office, EMEA DC, Sales Branches and Montreal Head office.

What the role involves

• User services/ Management of User id's, Security and Profiles.


• Front line system support on bespoke Future Electronics systems.


• Order management review and assistance.


• System mass uploads & assignments.


• Support ( Future processes & internal system helpdesk)


• Daily/ weekly/ monthly reports.


• Process evaluation / proactively improve business processes


• Additional projects or duties as management may at times require.

Do you have:

• Demonstrates personal drive and determination in taking action to obtain effective completion


• Able to organise and prioritise, act in a proactive manner


• Displays a sense of urgency, actions requests in a timely manner


• Excellent communication, interpersonal and relationship building skills. Confident interacting with different people


• Able to multi task and has a high level of logical and analytical ability


• Proficiency in Excel


• Embraces learning of systems and processes

About Future Electronics:

Future Electronics is a global leader in the electronic components industry. The company's award-winning customer service, comprehensive global supply chain programs, and industry-leading engineering design expertise make it a strategic partner of choice for customers worldwide.

A WT Microelectronics company, Future Electronics is headquartered in Montreal, Canada, and operates in 44 countries and 159 offices. Its global footprint enables exceptional service and efficient, end-to-end supply chain solutions. The company is fully integrated and supported by a single IT infrastructure that provides real-time inventory visibility and seamless global operations, sales, and marketing capabilities.

For more information, visit www.FutureElectronics.com.