Global User Services Specialist – Systems & Support

Future Electronics; Egham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

Private medical

Life insurance

Onsite restaurant

Job summary

Future Electronics in Egham, Surrey, is seeking a User Services Representative to join the EMEA team. You will be the frontline contact for internal users, managing user IDs, security and profiles.

You will provide timely answers and solutions, support bespoke Future Electronics systems, review orders, perform mass uploads and generate routine reports.

The role offers pension, private medical, life insurance and onsite restaurant benefits, with a highly competitive salary and full training.

Qualifications

• Experience in customer service or IT support is preferred.
• Strong communication and relationship-building skills.
• Proficient in Excel and data reporting.
• Ability to prioritise and manage multiple tasks.
• Knowledge of business processes and system helpdesk is a plus.

Responsibilities

• Provide frontline user support and manage user IDs and profiles.
• Support bespoke Future Electronics systems.
• Review and assist with order management.
• Perform system mass uploads and assignments.
• Produce daily, weekly and monthly reports.
• Participate in process improvement initiatives.

Skills

User ID management

System support

Order management

Report generation

Process improvement

Excel

Job description

Future Electronics in Egham, Surrey, is seeking a User Services Representative to join the EMEA team. You will be the frontline contact for internal users, managing user IDs, security and profiles.

You will provide timely answers and solutions, support bespoke Future Electronics systems, review orders, perform mass uploads and generate routine reports.

The role offers pension, private medical, life insurance and onsite restaurant benefits, with a highly competitive salary and full training.