Administrator

Future Electronics; Guildford; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Pension

Private medical

Life insurance

Onsite restaurant

Job summary

Future Electronics seeks a User Services Representative to join the EMEA team at our Egham, Surrey office. The role involves managing user IDs, security and profiles, front-line system support, and order management, with regular reporting and process improvements.

A highly competitive salary and full training are provided alongside pension, private medical, and other benefits. You will interact with multiple internal teams across EMEA head office and Sales branches to ensure efficient service

Qualifications

• Excellent communication and interpersonal skills.
• Able to manage multiple tasks and prioritise.
• Proficiency in Excel.
• Ability to work with cross-functional teams in EMEA.

Responsibilities

• User ID, security and profile management.
• Front line system support on bespoke Future Electronics systems.
• Order management review and assistance.
• System mass uploads & assignments.
• Support Future processes & internal helpdesk.
• Daily/weekly/monthly reports.
• Process evaluation and improvement initiatives.
• Additional projects as required.

Skills

Customer service

Communication

Excel

Job description

ARE YOU LOOKING TO JOIN A GLOBAL COMPANY

Then Future Electronics wants to hear from you! We are currently looking to employ a User Services Representative to join our EMEA team at our Office in Egham Surrey. We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits including pension, private medical, life insurance, onsite restaurant to name a few.

Job Outline

The User Services department provides support on all requests and enquiries related to Future Electronics, as the source of expert knowledge of the company/ procedures and departments helping end users to find the correct department/ person/ procedure/ solution.

The representative's role is to investigate all issues and provide timely answers and solutions, to enforce procedures and participate in improvement initiatives and best practice. The main goal is to provide customer satisfaction & continuous improvement of Future procedures. The role involves regular interface and communication with personnel within EMEA head office, EMEA DC, Sales Branches and Montreal Head office.

What the role involves

• User services/ Management of User id's, Security and Profiles.


• Front line system support on bespoke Future Electronics systems.


• Order management review and assistance.


• System mass uploads & assignments.


• Support ( Future processes & internal system helpdesk)


• Daily/ weekly/ monthly reports.


• Process evaluation / proactively improve business processes


• Additional projects or duties as management may at times require.

Do you have:

• Demonstrates personal drive and determination in taking action to obtain effective completion


• Able to organise and prioritise, act in a proactive manner


• Displays a sense of urgency, actions requests in a timely manner


• Excellent communication, interpersonal and relationship building skills. Confident interacting with different people


• Able to multi task and has a high level of logical and analytical ability


• Proficiency in Excel


• Embraces learning of systems and processes

About Future Electronics:

Future Electronics is a global leader in the electronic components industry. The company's award-winning customer service, comprehensive global supply chain programs, and industry-leading engineering design expertise make it a strategic partner of choice for customers worldwide.

A WT Microelectronics company, Future Electronics is headquartered in Montreal, Canada, and operates in 44 countries and 159 offices. Its global footprint enables exceptional service and efficient, end-to-end supply chain solutions. The company is fully integrated and supported by a single IT infrastructure that provides real-time inventory visibility and seamless global operations, sales, and marketing capabilities.

For more information, visit www.FutureElectronics.com.