EMEA Technical Support Supervisor

Spirent; Paignton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology firm in the UK seeks a Technical Support Supervisor to oversee the EMEA support team. The role focuses on team management, operational oversight, and ensuring smooth coordination across regions. Candidates should possess a background in Engineering, experience leading teams, and a strong understanding of GNSS systems. Join us and shape tomorrow in a culture that values diversity and innovation.

Qualifications

• Good understanding of GNSS systems including SBAS, Beidou, IRNSS, GPS, Galileo, Glonass.
• Experience in leading a multi-national team.
• Excellent English verbal and written communication skills.

Responsibilities

• Oversee the EMEA support team and ensure seamless coordination.
• Manage key operational processes including PMO activities.
• Drive alignment, efficiency, and accountability within the team.

Skills

Leadership

Communication skills

Problem-solving

GNSS systems understanding

Education

Further education qualification in Engineering

Job description

Overview

The EMEA Technical Support Supervisor’s role is to provide structured leadership, supervision, and coordination within the EMEA team. Unlike a traditional project management role, this position focuses on day-to-day team management, operational oversight, and delivery coordination. The successful candidate will oversee the EMEA support team, ensure seamless coordination with other regional teams, and manage key operational processes including Programme Management Organisation (PMO) activities, asset management, repair centre oversight, and travel coordination. By applying core project management skills, the supervisor will drive alignment, efficiency, and accountability across the team, enabling senior leaders to concentrate on strategic initiatives and long-term growth.

About Spirent Communications

Spirent is the leading global provider of automated test and assurance solutions for communications networks, cybersecurity, and positioning.

We provide innovative products, services, and managed solutions that address the test, assurance, and automation challenges of a new generation of technologies, including 5G, cloud, autonomous vehicles, and beyond. From testing in the lab to testing in the real world, Spirent helps companies deliver on their promise to their customers of a new generation of connected devices and technologies.

Why Spirent?... Because together we can shape tomorrow!

Spirent is its people. When you join the Spirent team, you will join forces and work alongside some of the industry’s most passionate subject matter experts. In an environment of innovation, you will find a place where you can grow, think, explore, create, and make change happen.

At Spirent, we believe that diversity and inclusion are essential to thriving in the ever-changing world of global technology. We embrace a culture where difference is valued and openness, mutual respect, collaboration, and fairness are considered fundamental. Spirent does not tolerate discrimination or offensive behaviour of any kind. We are committed to creating workplaces that genuinely reflect the diversity of the world we serve and an environment where everyone feels empowered to bring their full, authentic self to work.

Your success is vital to our success, which is why we will support you to perform, grow, and contribute – with the confidence to be yourself. And to support your personal wellbeing, we hope you will love our dedication to creating the right work and life balance experience!

Join Spirent and together let’s shape tomorrow!

Qualifications

Qualifications & Experience

• A recognised further education qualification in a relevant or closely related Engineering discipline.
• Good understanding of GNSS systems including SBAS, Beidou, IRNSS, GPS, Galileo, Glonass.
• Experience in Leadership and management of a multi-national team.
• Excellent English verbal and proven written communication skills
• Good level of literacy and numeracy
• Good problem-solving abilities.
• Flexible and dedicated approach
• Prioritization: pragmatic approach to multi-tasking conflicts
• Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
• Be able to maintain performance under pressure to ensure effective decision making.
• Willingness to travel internationally, up to 10 % of the time

Desirable Skills & Experience

• Understanding of Spirent GNSS Simulation systems
• Project management experience
• Management training

Key Behaviours & Attributes

• Strategic thinker with the ability to balance technical expertise, customer advocacy, and business priorities.
• Collaborative leader who mentors and uplifts others, contributing to team capability and knowledge sharing.
• Clear and credible communicator, able to adapt messaging effectively across technical staff, stakeholders, and executives.
• Resilient and adaptable, thriving in dynamic, cross-functional environments while maintaining focus on priorities.
• Committed to continuous learning, innovation, and improving both processes and customer outcomes.