EMEA Implementation & Onboarding Specialist

Your Reformer; United Kingdom; On-site; GBP 42,000 - 60,000; Full time

Job summary

Your Reformer is seeking an Implementation Specialist to join the EMEA team, coordinating orders, onboarding and installations across the region. This role sits at the heart of commercial, logistics, digital and customer teams to ensure a seamless customer journey.

If you’re highly organised, proactive and systems-savvy, you’ll thrive here, working with distributors, clients and internal teams to keep projects moving and deliver exceptional experiences across Shopify, NetSuite and HubSpot.

Qualifications

• Experience in customer onboarding, implementation, operations, account management or a similar B2B/commercial environment.
• Excellent written and verbal communication skills, with confidence communicating with partners and customers across EMEA.
• Strong organisational skills and the ability to manage multiple accounts, deadlines and stakeholders.
• Fluent English is essential; additional European languages are a bonus.

Responsibilities

• Own end-to-end order management through Shopify, ensuring orders are accurate and processed efficiently.
• Coordinate onboarding for Pilates Education clients across the EMEA region and lead customer onboarding sessions for digital solutions.
• Coordinate digital installations and kiosk setups with logistics and technical teams; maintain proactive communication with customers.
• Work with Tech Support and internal teams to ensure customers are set up from day one and issues are resolved quickly.
• Create, maintain and improve SOPs to ensure processes are consistent and scalable across EMEA.

Skills

Onboarding

Implementation

Account management

Organisational skills

Cross-functional collaboration

Stakeholder management

Communication

Fluent English

Proactive mindset

Tools

Shopify

NetSuite

HubSpot

Kiosk Pro

Instructor Pro

Class Pro

Job description

Your Reformer is seeking an Implementation Specialist to join the EMEA team, coordinating orders, onboarding and installations across the region. This role sits at the heart of commercial, logistics, digital and customer teams to ensure a seamless customer journey.

If you’re highly organised, proactive and systems-savvy, you’ll thrive here, working with distributors, clients and internal teams to keep projects moving and deliver exceptional experiences across Shopify, NetSuite and HubSpot.