EMEA Implementation Architect - Fast Onboarding & Impact

Linnworks; Greater London; Hybrid; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Remote & flexible working

Hybrid options in London or Chichester

Laptop & home office budget

Private Medical Insurance

Group Life Insurance

Headspace mental wellbeing

EAP 24/7 support

25 days holiday

Training & development

Job summary

Linnworks is seeking an Implementation Specialist to help onboard customers quickly, turning ambitious plans into working systems. You’ll work with a tight-knit team of Implementation Specialists and Project Managers who turn ambitious onboarding plans into real, working systems — fast.

Expect to think on your feet, test bold ideas, and iterate until you’ve found the formula that clicks for each customer. Remote-friendly with hybrid options in London or Chichester; strong communication and data

Qualifications

• Excellent written and verbal English language skills.
• Confident, clear communicator – comfortable running customer calls, status updates, and internal presentations.
• Strong organizational and time-management skills, with the ability to prioritize and switch between tasks under pressure.
• Decision-making and strategic thinking skills.
• Ability to work effectively as part of a team, including distributed, cross-time-zone teams and customers.
• A proactive, problem-solving mindset.
• Track record of strong performance in a previous role.
• At least 6-12 months in a customer-facing role (e.g. ecommerce operations, customer support, onboarding/implementation, account management, or product/development).
• Preferred: experience with Linnworks or a similar order/inventory management platform (OMS, PIM, ERP, marketplace, or fulfilment), or a background in e-commerce, SaaS, or a cloud application environment.

Responsibilities

• Turn onboarding plans into real, working systems for customers.
• Lead customer calls, provide status updates, and present progress to stakeholders.

Skills

English proficiency

Communication

Organizational skills

Decision-making

Team collaboration

Problem solving

Proactive mindset

Track record

Customer-facing experience

Tools

Salesforce

Asana

Office applications

Linnworks

Shopify

Amazon Seller Central

TikTok Shop

WooCommerce

Job description

Linnworks is seeking an Implementation Specialist to help onboard customers quickly, turning ambitious plans into working systems. You’ll work with a tight-knit team of Implementation Specialists and Project Managers who turn ambitious onboarding plans into real, working systems — fast.

Expect to think on your feet, test bold ideas, and iterate until you’ve found the formula that clicks for each customer. Remote-friendly with hybrid options in London or Chichester; strong communication and data