EMEA Implementation & Onboarding Specialist

Your Reformer; Portsmouth; On-site; GBP 38,000 - 52,000; Full time

Job summary

Your Reformer is seeking an Implementation Specialist to join the EMEA team in Portsmouth. The role focuses on coordinating the customer journey from order to onboarding and installation, ensuring accuracy and alignment across stakeholders.

You'll work with sales, logistics, digital and support teams to manage orders, invoicing, onboarding and ongoing account administration, driving a seamless client experience and continuous process improvement.

Qualifications

• Bachelors or higher not required; candidates with relevant onboarding/ops experience are welcome.
• Excellent written and verbal communication across distributor partners and customers.
• Ability to manage multiple accounts, deadlines and stakeholders with high attention to detail.

Responsibilities

• Own end-to-end order management through systems, ensuring accuracy and timeliness.
• Coordinate onboarding and implementation for EMEA clients and education partners.
• Handle invoicing and purchase order processes per procedures.
• Maintain accurate customer data across CRM and ERP systems.
• Provide proactive updates to stakeholders and resolve issues quickly.
• Collaborate with logistics, technical and commercial teams to move projects forward.

Skills

Highly organised

Proactive

Systems-savvy

Strong communication

Cross-functional

Tools

Shopify

NetSuite

HubSpot

Kiosk Pro

Instructor Pro

Class Pro

Job description

Your Reformer is seeking an Implementation Specialist to join the EMEA team in Portsmouth. The role focuses on coordinating the customer journey from order to onboarding and installation, ensuring accuracy and alignment across stakeholders.

You'll work with sales, logistics, digital and support teams to manage orders, invoicing, onboarding and ongoing account administration, driving a seamless client experience and continuous process improvement.