EMEA Director of Professional Services – Growth & Delivery

Benifex Limited; England; Remote; GBP 120,000 - 170,000; Full time

Job summary

Benifex Limited is seeking a Director, Professional Services, EMEA to lead day-to-day performance of our PS organisation across the region, ensuring customer outcomes, governance and mature delivery. Reporting to the RVP, you will translate regional strategy into operational priorities, strengthening governance and capabilities while partnering with Sales, Customer Success, Product and Support.

This role can be based remotely in the UK or Ireland, with travel, or at one of our European offices

Qualifications

• Substantial leadership experience leading and developing people managers.
• Strong understanding of how a Professional Services organisation operates.
• Experience managing complex implementation and customer delivery portfolios.
• Demonstrated success scaling teams and improving processes.
• Strong commercial and operational acumen across resource management and profitability.
• Experience building senior relationships with strategic customers and managing escalations.
• Strong stakeholder management and influencing skills.

Responsibilities

• Lead Professional Services delivery across EMEA, an organisation of approx. 120 people.
• Translate regional strategy into clear operational priorities and ensure execution.
• Lead, coach and develop people managers to build a high-performing organisation.
• Own senior relationships with strategic and enterprise customers; manage escalations.
• Partner with Sales, Customer Success, Product and Support to align delivery strategy.
• Ensure projects are delivered to scope, timelines, budgets and quality standards.
• Lead resource planning and capacity management across EMEA.
• Drive regional transformation using data to improve delivery and profitability.

Skills

Leadership experience

Stakeholder management

Delivery governance

Strategic relationship building

Commercial & operational acumen

People development

Cross-functional collaboration

Job description

Benifex Limited is seeking a Director, Professional Services, EMEA to lead day-to-day performance of our PS organisation across the region, ensuring customer outcomes, governance and mature delivery. Reporting to the RVP, you will translate regional strategy into operational priorities, strengthening governance and capabilities while partnering with Sales, Customer Success, Product and Support.

This role can be based remotely in the UK or Ireland, with travel, or at one of our European offices