Director Professional Services, EMEA

Benifex; England; Remote; GBP 120,000 - 170,000; Full time

Job summary

Benifex Limited is seeking a Director, Professional Services, EMEA to lead day-to-day performance of our PS organisation across the region, ensuring customer outcomes, governance and mature delivery. Reporting to the RVP, you will translate regional strategy into operational priorities, strengthening governance and capabilities while partnering with Sales, Customer Success, Product and Support.

This role can be based remotely in the UK or Ireland, with travel, or at one of our European offices

Qualifications

• Substantial leadership experience leading and developing people managers.
• Strong understanding of how a Professional Services organisation operates.
• Experience managing complex implementation and customer delivery portfolios.
• Demonstrated success scaling teams and improving processes.
• Strong commercial and operational acumen across resource management and profitability.
• Experience building senior relationships with strategic customers and managing escalations.
• Strong stakeholder management and influencing skills.

Responsibilities

• Lead Professional Services delivery across EMEA, an organisation of approx. 120 people.
• Translate regional strategy into clear operational priorities and ensure execution.
• Lead, coach and develop people managers to build a high-performing organisation.
• Own senior relationships with strategic and enterprise customers; manage escalations.
• Partner with Sales, Customer Success, Product and Support to align delivery strategy.
• Ensure projects are delivered to scope, timelines, budgets and quality standards.
• Lead resource planning and capacity management across EMEA.
• Drive regional transformation using data to improve delivery and profitability.

Skills

Leadership experience

Stakeholder management

Delivery governance

Strategic relationship building

Commercial & operational acumen

People development

Cross-functional collaboration

Job description

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

• Lead and shape Professional Services across EMEA, with responsibility for an organisation of approximately 120 people.
• Take on a highly visible leadership role combining customer impact, operational excellence, people leadership and regional transformation.
• Work directly with strategic and enterprise customers, building senior relationships and leading complex engagements and escalations.
• Make a tangible impact on how Professional Services scales across EMEA, improving governance, delivery frameworks, operational performance and organisational maturity.
• Work for a profitable, fast-growing market leader in the online reward and benefits space

Please note we are unable to offer visa sponsorship or support with residence or work permits.

Role Overview

As Director, Professional Services, EMEA, you will lead the day-to-day performance of our Professional Services organisation across the region, ensuring successful customer outcomes, operational excellence and consistent execution. Reporting to the RVP, Professional Services, EMEA, you will translate regional strategy into clear operational priorities while strengthening delivery governance, capability and organisational maturity. You will also play a key role in customer leadership, acting as a senior escalation point for strategic and enterprise customers and partnering across Sales, Customer Success, Product and Support.

This role can be based remotely in the UK or Ireland, with some travel required, or at one of our European offices in Sweden, Denmark, Lithuania, the Netherlands or Germany, where you’ll work from the office three days per week.

Responsibilities

• Lead Professional Services delivery across EMEA, an organisation of approximately 120 people.
• Translate regional strategy into clear operational priorities, building accountability and consistent execution across teams and functions.
• Lead, coach and develop people managers, strengthening leadership capability and building a high-performing, inclusive organisation.
• Own senior relationships with strategic and enterprise customers, leading complex engagements and escalations to achieve successful customer outcomes.
• Partner closely with Sales, Customer Success, Product and Support to align customer priorities, delivery strategy and execution.
• Ensure projects and programmes are delivered to agreed scope, timelines, budgets and quality standards through effective governance, methodologies and operational controls.
• Lead resource planning and capacity management across EMEA, balancing demand, utilisation, delivery quality and team health.
• Drive continuous improvement and regional transformation using operational data and insights to improve delivery performance, forecasting, customer satisfaction, profitability and organisational maturity.

What are we looking for?

• Substantial leadership experience, including experience leading and developing people managers.
• A strong understanding of how a Professional Services organisation operates, including its commercial and operational drivers.
• Strong experience managing complex implementation and customer delivery portfolios, including delivery performance, governance and risk.
• Demonstrated success scaling teams and improving processes, operational effectiveness and organisational maturity.
• Strong commercial and operational acumen across resource and capacity management, utilisation, forecasting and profitability.
• Experience building senior relationships with strategic customers and successfully managing complex escalations.
• Strong stakeholder management and influencing skills, with the ability to align executive, regional and global stakeholders across functions.
• A data-driven and commercially minded leadership approach, with strong decision-making and problem-solving skills and a track record of developing high-performing teams.

Our interview process

We understand the importance of a smooth and efficient interview process, so we’ll aim to move through each stage as quickly as possible while keeping you updated along the way.

• Initial call with the Talent team
• Interview with the hiring manager
• Case study + presentation
• Final interview with a senior team member.

We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.