EMEA Services Delivery Manager - CPM/FP&A Implementations

Prophix; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work setup

Comprehensive benefits

Total Wellness Benefit

Professional development support

ESG initiatives

Town Hall and kickoff events

Job summary

Prophix is seeking a Manager, Services to lead high-quality CPM and FP&A implementations across its growing EMEA client base. Reporting to the Director, Professional Services, you will build and coach a team of consultants, own delivery standards, and be the senior point of accountability for engagement quality and client outcomes.

This newly created role shapes how Professional Services operates in the region at a pivotal moment in Prophix's growth, with hybrid work from a centrally located UK

Qualifications

• 5+ years in Professional Services or implementation delivery within SaaS or enterprise software.
• 2+ years managing a team of consultants or delivery professionals.
• Strong project management discipline with experience using MS Project, Smartsheet, monday.com, or similar.
• Experience with FP&A, budgeting, or consolidation processes.
• Exceptional written and verbal communication skills across clients and leadership.
• Demonstrated use of AI tools to improve productivity and delivery quality.
• Self-starter with high ownership and ability to drive tasks to completion.
• Legally entitled to work in the UK and able to travel to client sites and Prophix offices.
• Willingness to learn new tools and adapt to evolving workflows.
• Curious and open to new approaches and continuous improvement.

Responsibilities

• Oversee a portfolio of active implementation engagements, join weekly status calls, track progress, remove blockers, and maintain timelines and quality.
• Lead and develop a team of PS consultants through regular 1:1s, performance reviews, and targeted coaching.
• Act as the senior escalation point for engagement risks, scope challenges, and client issues, resolving them with clarity while protecting relationships and capacity.
• Partner with Sales, Customer Success, and Solutions Architecture to support pre‑sales scoping, ensure accurate effort estimates, and facilitate handoffs.
• Drive consistent adoption of project planning tools to maintain portfolio visibility and data-informed resourcing decisions.
• Lead continuous improvement of delivery methodology, including AI-assisted workflows that raise quality.
• Contribute to regional leadership by sharing insights and shaping scalable delivery practices for EMEA.

Skills

Portfolio management

Team leadership

Project management

Finance experience

Client communication

AI tools usage

Tools

MS Project

Smartsheet

monday.com

Job description

Prophix is seeking a Manager, Services to lead high-quality CPM and FP&A implementations across its growing EMEA client base. Reporting to the Director, Professional Services, you will build and coach a team of consultants, own delivery standards, and be the senior point of accountability for engagement quality and client outcomes.

This newly created role shapes how Professional Services operates in the region at a pivotal moment in Prophix's growth, with hybrid work from a centrally located UK