EMEA Senior Director, AI-Driven Professional Services

Zendesk, Inc.; Greater London; On-site; GBP 180,000 - 280,000; Full time

Job summary

Zendesk, Inc. seeks a Senior Director to lead Professional Services across EMEA. You will own the regional services business, guiding a team to shape, sell, and deliver high-value customer engagements.

This role drives an AI-enabled, outcome-driven services model, starting with business goals and measurable outcomes, combining advisory, repeatable methods, automation, and AI to realize value. You will partner with Sales, Product Management, Engineering, Finance, and Customer Success to align

Qualifications

• 15+ years of SaaS/tech experience.
• 10+ years hiring, leading, and mentoring.
• Experience across EMEA.

Responsibilities

• Lead the EMEA Professional Services business, owning strategy, performance, and growth.
• Build an AI-enabled, outcome-driven services model with measurable business outcomes.
• Partner with Sales, Product, Engineering, Finance, and Customer Success to shape solutions and delivery.
• Deliver high-quality, scalable services and maintain sustainable margins.
• Own the regional PS P&L, forecasts, and annual/quarterly targets.

Skills

Leadership

Strategy

SaaS

P&L management

Job description

Zendesk, Inc. seeks a Senior Director to lead Professional Services across EMEA. You will own the regional services business, guiding a team to shape, sell, and deliver high-value customer engagements.

This role drives an AI-enabled, outcome-driven services model, starting with business goals and measurable outcomes, combining advisory, repeatable methods, automation, and AI to realize value. You will partner with Sales, Product Management, Engineering, Finance, and Customer Success to align