Credit Analytics CSM — Enterprise SaaS Growth

S&P Global Inc.; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

S&P Global Market Intelligence is seeking a Credit Customer Success Manager in London to own the client experience for key accounts. You will deepen relationships, drive product adoption, and foster commercial growth by reducing churn and increasing renewals across Risk & Valuation Services and related platforms.

You will partner with Sales, Product, and Support to deliver strategic programs and leverage tools like Salesforce, ChurnZero, and Calendly to enhance client visibility and engagement.

Qualifications

• 3+ years in a client-facing role within financial services, fintech, or financial data.
• Demonstrable knowledge of credit markets, credit risk, or financial data products.
• Proven track record of managing and growing enterprise client relationships in a SaaS model.

Responsibilities

• Drive renewal rates, reduce churn, and improve account health scores.
• Accelerate product adoption across Capital IQ Pro, Ratings Direct, and Credit Analytics with targeted engagement and training.
• Identify and develop growth opportunities including referrals and cross-sell opportunities.
• Map customer journey touchpoints and communicate insights to inform product roadmaps.
• Lead cross-functional collaboration with Account Management, Sales, Product, and Support.
• Champion Customer Success tooling (Salesforce, ChurnZero, Calendly) to improve productivity and engagement.

Skills

Client-facing

Credit markets

Enterprise relationships

Cross-functional collaboration

Communication skills

Tools

Salesforce

ChurnZero

Calendly

Capital IQ Pro

Ratings Direct

Credit Analytics

Job description

S&P Global Market Intelligence is seeking a Credit Customer Success Manager in London to own the client experience for key accounts. You will deepen relationships, drive product adoption, and foster commercial growth by reducing churn and increasing renewals across Risk & Valuation Services and related platforms.

You will partner with Sales, Product, and Support to deliver strategic programs and leverage tools like Salesforce, ChurnZero, and Calendly to enhance client visibility and engagement.