EMEA Client Success & Growth Lead

Telesat; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Telesat is seeking a Client Services Executive for the EMEA region to manage and grow key client engagements post-sale. You will coordinate service delivery, address client needs, and work with internal teams to ensure contractual compliance and long-term partnerships.

The role involves end-to-end ownership of up to five strategic engagements, each exceeding $10M, with a focus on retention, renewals, and expansion opportunities across telecom and satellite services.

Qualifications

• Bachelor’s degree in Engineering, Information Technology, or related field preferred.
• 7–10 years of experience in Post Sales enterprise client services management, customer success management, Service Delivery or similar roles in Telecom/satellite companies preferred.
• ITIL Foundation or customer success/account management certifications are an asset.
• Strong relationship-building and communication skills
• Customer-focused mindset with a problem-solving approach
• Ability to manage multiple client accounts and priorities
• Familiarity with CRM tools and service management platforms
• Basic understanding of service delivery and contract management
• Proven program management proficiency

Responsibilities

• Serve as the primary post-sales point of contact for our EMEA based client accounts and build strong relationships to understand goals and satisfaction.
• Proactively manage client engagement to drive retention, renewals, and overall account health.
• Partner with internal teams (Operations, Engineering, Billing, Sales) to ensure services meet client expectations and contractual agreements.
• Support onboarding, implementation, pilots, and ongoing service delivery for a seamless client experience.
• Address client inquiries, concerns, and escalations quickly and coordinate resolutions across teams.
• Prepare and present monthly performance reports and quarterly business reviews (QBRs) highlighting KPIs, SLAs, financials, risks, and opportunities.

Skills

Relationship-building

Communication

CRM tools

Program management

Contract management

Client success

Problem-solving

Team collaboration

Education

Bachelor’s degree in Engineering, Information Technology, or related field

Tools

ITIL Foundation

Job description

Telesat is seeking a Client Services Executive for the EMEA region to manage and grow key client engagements post-sale. You will coordinate service delivery, address client needs, and work with internal teams to ensure contractual compliance and long-term partnerships.

The role involves end-to-end ownership of up to five strategic engagements, each exceeding $10M, with a focus on retention, renewals, and expansion opportunities across telecom and satellite services.