EMEA Customer Success Manager — Remote Growth & Retention

TELUS Health; Greater London; À distance; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Sales incentive plan

Comprehensive training and onboarding

Remote work with London focus

Pension

Private Medical Insurance

Dental Plan

Life Insurance

Group Income Protection

24 days annual leave with wellbeing?

Employee perks program

Résumé du poste

TELUS Health is seeking an experienced Customer Success professional to manage a portfolio of strategic clients in the EMEA region, delivering renewal outcomes and growth opportunities. You will partner with HR, Benefits and Wellbeing leaders to align TELUS Health solutions with organizational goals.

You will translate usage data and engagement insights into compelling business narratives, collaborating with Sales, Product, and Clinical teams.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a consultative role with retention/growth responsibility.
• Proven commercial acumen with renewal, upsell, cross-sell targets within existing accounts.
• Familiarity with Employee Assistance programs, employee wellness, health and benefits.
• Experience managing a portfolio of strategic clients in a high-touch model, building executive relationships.
• Strong analytical skills to interpret data and translate insights into business recommendations.
• Comfortable leveraging AI-powered technologies, automation, and data-driven tools to drive outcomes.
• Ability to navigate ambiguity and thrive in high-growth environments.
• Exceptional consultative, communication, and stakeholder management skills across audiences from frontline to C-suite.
• Experience creating and executing success plans aligned to customer objectives and measurable outcomes.
• Experience with Salesforce, Power BI or similar tools to manage customer health and growth opportunities.

Responsabilités

• Own Client & Executive Relationships with up to 20 priority clients.
• Drive renewal outcomes and identify opportunities to expand TELUS Health solutions.
• Develop understanding of client priorities and lead executive reviews and value discussions.
• Translate usage and engagement data into client conversations and strategic insights.
• Lead with innovation by introducing new solutions and best practices.
• Collaborate with Sales, Product, Marketing, Operations and Clinical teams.
• Maintain renewal and account plans, forecasts and success metrics while managing risks.

Connaissances

Relationship management

Retention strategies

Upsell & cross-sell

Data-driven storytelling

Executive communication

Stakeholder management

Analytical skills

Travel readiness

Outils

Salesforce

Power BI

Google Workspace

Description du poste

TELUS Health is seeking an experienced Customer Success professional to manage a portfolio of strategic clients in the EMEA region, delivering renewal outcomes and growth opportunities. You will partner with HR, Benefits and Wellbeing leaders to align TELUS Health solutions with organizational goals.

You will translate usage data and engagement insights into compelling business narratives, collaborating with Sales, Product, and Clinical teams.