Senior Client Success & Growth Lead (Telco/Tech)

Cognizant; City Of London; On-site; GBP 60,000 - 95,000; Full time

Job summary

Cognizant in the United Kingdom seeks a Client Relationship Manager to own accounts, manage day-to-day activities and drive P&L performance within IT and consulting services.

You will build trusted relationships with senior client stakeholders, shape solutions, lead RFPs, and work with delivery teams to maximize backlog and renewals, ensuring delivery excellence and high client satisfaction.

Qualifications

• Extensive client-facing experience in IT consulting or account management roles.
• Experience growing multi-million-dollar client P&L with reporting and metrics.
• Proven ability to contribute to new business development and lead multiple tasks.
• Detail-oriented with the ability to manage complex assignments.
• Strong problem-solving to craft enterprise-wide solutions.
• Flexible to operate across diverse corporate environments and industries.
• Understanding of Telco or Technology sectors.

Responsibilities

• Build trusted relationships with client stakeholders.
• Understand client environment, issues and priorities.
• Co-create solutions with clients to address their problems.
• Drive RFPs and proactive bids for renewals, extensions and expansion.
• Monitor industry trends and propose proactive ideas and solutions.
• Serve as the day-to-day point of contact for the client.
• Manage backlog growth including renewals and extensions.
• Lead onsite project teams and ensure alignment with the client environment.

Skills

Client relationship

Account management

P&L management

RFPs

Stakeholder engagement

Solution development

Backlog growth

Team leadership

Job description

Cognizant in the United Kingdom seeks a Client Relationship Manager to own accounts, manage day-to-day activities and drive P&L performance within IT and consulting services.

You will build trusted relationships with senior client stakeholders, shape solutions, lead RFPs, and work with delivery teams to maximize backlog and renewals, ensuring delivery excellence and high client satisfaction.