Client Services Executive, EMEA

Telesat; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Telesat is seeking a Client Services Executive for the EMEA region to manage and grow key client engagements post-sale. You will coordinate service delivery, address client needs, and work with internal teams to ensure contractual compliance and long-term partnerships.

The role involves end-to-end ownership of up to five strategic engagements, each exceeding $10M, with a focus on retention, renewals, and expansion opportunities across telecom and satellite services.

Qualifications

• Bachelor’s degree in Engineering, Information Technology, or related field preferred.
• 7–10 years of experience in Post Sales enterprise client services management, customer success management, Service Delivery or similar roles in Telecom/satellite companies preferred.
• ITIL Foundation or customer success/account management certifications are an asset.
• Strong relationship-building and communication skills
• Customer-focused mindset with a problem-solving approach
• Ability to manage multiple client accounts and priorities
• Familiarity with CRM tools and service management platforms
• Basic understanding of service delivery and contract management
• Proven program management proficiency

Responsibilities

• Serve as the primary post-sales point of contact for our EMEA based client accounts and build strong relationships to understand goals and satisfaction.
• Proactively manage client engagement to drive retention, renewals, and overall account health.
• Partner with internal teams (Operations, Engineering, Billing, Sales) to ensure services meet client expectations and contractual agreements.
• Support onboarding, implementation, pilots, and ongoing service delivery for a seamless client experience.
• Address client inquiries, concerns, and escalations quickly and coordinate resolutions across teams.
• Prepare and present monthly performance reports and quarterly business reviews (QBRs) highlighting KPIs, SLAs, financials, risks, and opportunities.

Skills

Relationship-building

Communication

CRM tools

Program management

Contract management

Client success

Problem-solving

Team collaboration

Education

Bachelor’s degree in Engineering, Information Technology, or related field

Tools

ITIL Foundation

Job description

Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.

Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.

The company’s state-of-the-art Satellite fleet consists of 12 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite. For more information, follow Telesat on X and LinkedIn or visit www.telesat.com

The Client Services Executive (EMEA) is responsible for managing and growing relationships with assigned Europe, the Middle East, and Africa (EMEA) clients following the sales process. This role ensures a positive customer experience by coordinating service delivery, addressing client needs, and supporting account growth. Acting as a key point of contact, the Client Services Executive works closely with internal teams to ensure services meet client expectations and to identify opportunities for expansion.

The Client Services Executive (EMEA) is Accountable for the end-to-end ownership and delivery of up to five strategic client engagements, each exceeding $10M in contract value, driving contractual compliance, operational excellence, and long-term partnership growth.

Main Responsibilities

Client Contract Management

• Serve as the primary post-sales point of contact for our EMEA based client accounts. Build strong, ongoing relationships to understand client goals and ensure satisfaction.

Client Success & Retention

• Proactively manage client engagement to drive retention, renewals, and overall account health. Ensure clients are receiving value from services.

Service Delivery Coordination

• Partner with internal teams (Operations, Engineering, Billing, Sales) to ensure services are delivered according to client expectations and contractual agreements.

Customer Lifecycle Support

• Support onboarding, implementation, pilots, and ongoing service delivery to ensure a seamless client experience.

Issue Management

• Address client inquiries, concerns, and escalations quickly and professionally. Coordinate resolutions across teams and communicate updates clearly.

Communication & Reporting

• Prepare and present monthly performance reports and quarterly business reviews (QBRs) for assigned client accounts, highlighting progress against KPIs and SLAs, financial performance, risks, and opportunities while driving alignment on next steps and continuous improvement initiatives

Account Growth

• Work closely with the internal sales Account Executive (AE) to identify opportunities to upsell or cross-sell additional services based on client needs.

Feedback & Continuous Improvement

• Gather client feedback and share insights with internal teams to improve service delivery and product offerings.

Sales & Pre-Sales Support

• Provide client insights and operational input during the sales and renewal process. Support transition from sales to delivery.

Compliance & Process Adherence

• Follow established service processes, SLAs, and internal policies to ensure consistent and reliable delivery.

Education & Experience Required

• Bachelor’s degree in Engineering, Information Technology, or related field preferred.
• 7-10 years of experience in Post Sales enterprise client services management, customer success management, Service Delivery or similar client-facing roles in Telecom and/or satellite companies preferred. Certifications (Optional):
• ITIL Foundation or customer success/account management certifications are an asset.
• Strong relationship-building and communication skills
• Customer-focused mindset with a problem-solving approach
• Ability to manage multiple client accounts and priorities
• Familiarity with CRM tools and service management platforms
• Basic understanding of service delivery and contract management
• Proven program management proficiency

Desired Attributes

• Client-Centric: Focused on delivering value and building trust with customers
• Proactive: Anticipates client needs and identifies opportunities early
• Collaborative: Works effectively across teams to solve problems and deliver results
• Results-Oriented: Driven to achieve retention, satisfaction, and growth targets

At Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process. All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly. We will work with you to meet your needs. All accommodation information provided will be treated as confidential.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.