Strategic CSM for Beneficial AI Deployments (EMEA)

Anthropic Limited; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

Anthropic Limited is seeking a Customer Success Manager for Beneficial Deployments in the EMEA region. Based in London, you will partner with Account Executives and Applied AI teams to drive activation, adoption, and value of Anthropic’s Claude products for nonprofits across Europe, the Middle East, and Africa.

You’ll design scalable engagement models and guide organizations through changing workflows to amplify social impact.

Qualifications

• 5+ years in customer-facing roles (Customer Success, Consulting, Solutions Architecture, or similar)
• Experience with mission-driven organizations such as nonprofits, foundations, educational institutions, or government agencies
• Experience collaborating with sales and technical teams within an account context
• Track record of driving activation and adoption of new technology in organizations with varying capacity
• Fluency in French, German, Spanish, or Italian is a bonus

Responsibilities

• Work as a pod with Account Executive and Applied AI counterpart to build territory and success plans
• Drive activation and adoption across your portfolio, tailoring engagement models to customer needs
• Plan usage by analyzing customer context, consumption, and realized value
• Build trusted relationships with nonprofit leaders, program teams, and IT staff
• Lead change management programs, train-the-trainer, and Center of Excellence development
• Identify high-impact AI use cases across program delivery, research, fundraising, and operations

Skills

Customer Success

Account management

Nonprofit sector

Change management

AI concepts

Cross-functional teamwork

Public speaking

Education

Bachelor's degree

Tools

API integrations

Job description

Anthropic Limited is seeking a Customer Success Manager for Beneficial Deployments in the EMEA region. Based in London, you will partner with Account Executives and Applied AI teams to drive activation, adoption, and value of Anthropic’s Claude products for nonprofits across Europe, the Middle East, and Africa.

You’ll design scalable engagement models and guide organizations through changing workflows to amplify social impact.