Elite Retail Security & Customer Experience Officer

Mitie Group plc.; Bath; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mitie Group plc. in Bath is seeking Elite security officers to deliver outstanding customer service while maintaining a highly visible presence that deters anti-social behaviour. You must hold a current SIA licence and be able to provide a full 5-year checkable history.

This role emphasises public engagement, safety, and strong support for local policing partnerships. Join a team focused on creating a safe environment for colleagues and customers, with clear responsibilities to engage with the

Qualifications

• SIA licence required.
• 5-year checkable history to support offer/employment.

Responsibilities

• Deliver industry leading customer service.
• Create a safe environment free from crime for customers and colleagues.
• Manage anti-social behaviour and build relationships with those that cause it.
• Engage with the public by providing a welcoming presence.
• Assist visitors with queries in a friendly and polite manner.
• Support the Police and crime partnerships to aid crime reduction in store.
• Wear Body Worn CCTV to support crime reduction and safety.

Skills

Customer service

Excellent communication

Professional demeanor

Job description

Mitie Group plc. in Bath is seeking Elite security officers to deliver outstanding customer service while maintaining a highly visible presence that deters anti-social behaviour. You must hold a current SIA licence and be able to provide a full 5-year checkable history.

This role emphasises public engagement, safety, and strong support for local policing partnerships. Join a team focused on creating a safe environment for colleagues and customers, with clear responsibilities to engage with the