Elite Luxury Client Advisor

Richemont; Bicester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Richemont Iberia SL is recruiting for a luxury retail sales professional at the Dunhill boutique in Bicester Village. You will drive sales, grow your client base and ensure exceptional service in line with brand codes.

Key duties include achieving targets, developing client relationships, maintaining stock, and coordinating in-store events while upholding Dunhill standards across stores and Head Office.

Qualifications

• Proven experience in luxury retail or service-oriented industries.
• Strong knowledge of high-value product lines.
• Proficient with POS systems and customer data handling.
• Familiarity with retail inventory management software.
• Excellent written and verbal communication.
• Strong interpersonal and client relationship skills.
• Ability to work independently and as part of a team.
• Capable of handling customer complaints professionally.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Achieve individual sales targets and KPIs as directed by the Store Manager.
• Develop a client-centric culture and recruit/retain clients.
• Ensure merchandising aligns with Dunhill image and store objectives.
• Assist in coordinating in-store promotional events.
• Provide exceptional customer service and address needs promptly.
• Maintain stock in optimal condition and manage exchanges.
• Communicate effectively with other Dunhill stores and Head Office.
• Follow all company policies and procedures and participate in audits.
• Adhere to health, safety and security procedures.

Skills

Luxury retail experience

POS proficiency

CRM knowledge

Inventory management software

Communication skills

Interpersonal skills

Teamwork

Independence

Problem solving under pressure

Tools

POS systems

CRM systems

Inventory software

Job description

Richemont Iberia SL is recruiting for a luxury retail sales professional at the Dunhill boutique in Bicester Village. You will drive sales, grow your client base and ensure exceptional service in line with brand codes.

Key duties include achieving targets, developing client relationships, maintaining stock, and coordinating in-store events while upholding Dunhill standards across stores and Head Office.