Senior Client Advisor - Bicester Village

Richemont; Bicester; In loco; GBP 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Richemont Iberia SL is recruiting for a luxury retail sales professional at the Dunhill boutique in Bicester Village. You will drive sales, grow your client base and ensure exceptional service in line with brand codes.

Key duties include achieving targets, developing client relationships, maintaining stock, and coordinating in-store events while upholding Dunhill standards across stores and Head Office.

Competenze

• Proven experience in luxury retail or service-oriented industries.
• Strong knowledge of high-value product lines.
• Proficient with POS systems and customer data handling.
• Familiarity with retail inventory management software.
• Excellent written and verbal communication.
• Strong interpersonal and client relationship skills.
• Ability to work independently and as part of a team.
• Capable of handling customer complaints professionally.
• Ability to work under pressure and meet deadlines.

Mansioni

• Achieve individual sales targets and KPIs as directed by the Store Manager.
• Develop a client-centric culture and recruit/retain clients.
• Ensure merchandising aligns with Dunhill image and store objectives.
• Assist in coordinating in-store promotional events.
• Provide exceptional customer service and address needs promptly.
• Maintain stock in optimal condition and manage exchanges.
• Communicate effectively with other Dunhill stores and Head Office.
• Follow all company policies and procedures and participate in audits.
• Adhere to health, safety and security procedures.

Conoscenze

Luxury retail experience

POS proficiency

CRM knowledge

Inventory management software

Communication skills

Interpersonal skills

Teamwork

Independence

Problem solving under pressure

Strumenti

POS systems

CRM systems

Inventory software

Descrizione del lavoro

HOW WILL YOU MAKE AN IMPACT?

To maximize sales revenue within the Dunhill boutique in Bicester Village while building a strong client base and providing an exceptional level of customer service that sets the highest benchmark for the luxury retail industry. This includes exceeding customer expectations by providing exceptional service in accordance with the brand codes.

Sales:

• To achieve individual sales and KPIs targets set by Store Manager
• Develop a client centric culture in Store. Accelerate your client recruitment and increase your client loyalty by animating your individual client portfolio
• Develop the potential of each product line, ensuring merchandising aligns with the Dunhill image and store objectives
• Assist in coordinating in-store promotional events

Customer Service:

• Exceed customer expectations by providing innovative, exceptional service
• Follow a forward-thinking approach to anticipate and address customer needs, capturing customer data
• Maintain stock in optimal condition
• Handle exchanges and special requests
• Develop and maintain good internal communication with other Dunhill stores and Head Office
• Effectively and efficiently handle customer complaints in line with company policy

Administration:

• Accurately follow all systems and procedures In accordance to Company's policies
• Ensure all forms and procedures are used correctly, following through to completion

Communication:

• Utilize all available forms of communication to ensure collaboration
• Stay informed of all company communications

Health & Safety and Compliance:

• Adhere to all company rules and HSE legislation
• Adhere to company and Harrods store security procedures
• Know how to use tagging and other security systems
• Participate in all audits and counts
• Assist in minimizing shrinkage

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Proven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry (e.g., hospitality)
• Demonstrated understanding of the luxury market and its nuances
• Sound product knowledge, ideally with experience selling high-value goods
• Proficiency in using POS systems
• Familiarity with retail inventory management software
• Basic understanding of CRM systems
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with diverse individuals at all levels
• Articulate and well-mannered, with a polished and professional personal presentation
• Strong interpersonal skills and the ability to build rapport with customers quickly and effectively
• Ability to represent the Alfred Dunhill brand effectively and with confidence
• Ability to work both independently and as part of a team
• Ability to handle customer complaints and resolve issues professionally and efficiently
• Ability to work under pressure and meet deadlines
• Proactive and solution-oriented approach to problem-solving
• Strong organizational and time management skills

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in

YOUR JOURNEY WITH US

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the Senior HR Manager