Senior Luxury Client Advisor

DUNHILL; Bicester; On-site; GBP 21,000 - 28,000; Full time

Job summary

Alfred Dunhill in Bicester Village seeks a customer-focused luxury retail professional to drive sales and build a high-value client base. You will deliver exceptional service, manage client portfolios, and ensure product presentation aligns with the Dunhill brand.

Ideal candidates have proven luxury retail experience, strong communication, and the ability to work independently and within a team to meet daily targets and maintain premium service levels.

Qualifications

• Proven experience in retailing, ideally within luxury goods or service industries.
• Understanding of the luxury market and its nuances.
• Strong communication skills, both written and verbal, with a professional presentation.

Responsibilities

• Achieve individual sales targets and KPIs set by Store Manager.
• Develop client relationships and loyalty through client portfolio management.
• Ensure merchandising aligns with Dunhill image and store objectives; assist in events.

Skills

Customer service

Luxury brand knowledge

Communication skills

Interpersonal skills

Time management

Teamwork

Problem solving

Tools

POS systems

Retail inventory software

CRM systems

Job description

Alfred Dunhill in Bicester Village seeks a customer-focused luxury retail professional to drive sales and build a high-value client base. You will deliver exceptional service, manage client portfolios, and ensure product presentation aligns with the Dunhill brand.

Ideal candidates have proven luxury retail experience, strong communication, and the ability to work independently and within a team to meet daily targets and maintain premium service levels.