Senior Luxury Boutique Manager – Client Experience & Sales

DUNHILL; Greater London; On-site; GBP 90,000 - 135,000; Full time

Job summary

Dunhill takes a flagship leadership role at Bourdon House in London, guiding sales, operations, and client engagement to uphold the brand’s luxury standards. The role focuses on inspiring the team, driving revenue, and delivering a premier client experience.

You will lead CRM-driven client recruitment, retention and appointments, while ensuring stock fidelity and cross-category selling across RTW, Leather, MTM, and Bespoke offerings.

Qualifications

• Well-rounded background in luxury retail management at a high-end store.
• Proven ability to analyse performance data and translate insights into actions.
• Strong focus on clienteling, CRM, and delivering exceptional service.

Responsibilities

• Own daily trade, analyse KPIs, manage sales pipelines and recovery plans.
• Drive boutique productivity through conversion, UPT, ATV and customer data.
• Champion CRM, client acquisition, retention, and development of client books.
• Lead coaching, performance management, and development of future talent.
• Maintain leadership presence on the shop floor and uphold luxury standards.

Skills

Luxury retail

Retail management

Leadership

Customer service

Data analysis

Excel

PowerPoint

Tools

Excel

PowerPoint

Job description

Dunhill takes a flagship leadership role at Bourdon House in London, guiding sales, operations, and client engagement to uphold the brand’s luxury standards. The role focuses on inspiring the team, driving revenue, and delivering a premier client experience.

You will lead CRM-driven client recruitment, retention and appointments, while ensuring stock fidelity and cross-category selling across RTW, Leather, MTM, and Bespoke offerings.