Electronic Gaming Host

Rank Group; Northampton; Remote; GBP 18,000 - 24,000; Full time

Job summary

Rank Group is seeking an Electronic Gaming Host in Northampton to greet guests on the gaming floor and create memorable experiences. You will be the friendly face that connects with customers, ensuring they feel valued and entertained throughout their visit.

In this role, you’ll bring enthusiasm for hospitality, strong customer service, and a willingness to learn more about the gaming product. The position requires flexibility for night shifts and weekends in a 24/7 casino setting.

Qualifications

• Experience in hospitality or guest-facing roles is essential.
• Strong customer-service focus with a friendly, welcoming attitude.
• Willingness to learn more about the electronic gaming product area and drive guest satisfaction.

Responsibilities

• Greet guests and attend to their needs on the gaming floor.
• Maintain high standards of service and hospitality for all visitors.
• Be a collaborative team member to ensure excellent guest experiences.

Skills

Hospitality experience

Customer service

Electronic gaming knowledge

Team player

People skills

Job description

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, as you’ll be the welcoming face of our electronic gaming floor.

Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again.

You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Skills & Experience Needed:

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area.


• Experience of working successfully in a hospitality role.


• A positive attitude, great customer service and social skills.


• A willingness to be a team player, ensuring high customer service standards are delivered.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.