Electronic Gaming Host

Grosvenor Casinos; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Grosvenor Casinos in Manchester is seeking an Electronic Gaming Host to be the welcoming face of our electronic gaming floor, delivering warm, attentive service and helping guests feel valued and entertained. You will greet guests, respond to requests, and create memorable experiences through thoughtful service while maintaining a lively, friendly atmosphere.

The role requires flexibility for a 24/7 casino environment, including night shifts and weekends.

Qualifications

• Understanding of the electronic gaming offer and factors that impact its contribution to the business.
• Experience of working successfully in a hospitality role.
• Positive attitude with great customer service and social skills.
• Willingness to be a team player and uphold high customer service standards.

Responsibilities

• Greet and attend to guests on the electronic gaming floor.
• Create memorable experiences through thoughtful service and a friendly demeanor.

Skills

Electronic gaming knowledge

Hospitality experience

Customer service

Team player

Job description

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, as you’ll be the welcoming face of our electronic gaming floor.

Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again.

You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Skills & Experience Needed:

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area.
• Experience of working successfully in a hospitality role.
• A positive attitude, great customer service and social skills.
• A willingness to be a team player, ensuring high customer service standards are delivered.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.