Electrical Wholesale Customer Care Specialist

Confidential; Crawley; On-site; GBP 32,000 - 40,000; Full time

Job summary

Confidential in Crawley, West Sussex is hiring a Customer Service Advisor. The role involves handling inbound calls and emails, supporting the customer journey from queries to aftersales care, and building strong relationships with customers and internal teams.

Salary is up to circa £36,000 per annum, negotiable depending on experience. Hours are Monday to Friday 8am–5:30pm, with 1 in 3 Saturday mornings 9am–12:30pm. Experience in an electrical wholesale business is essential.

Qualifications

• Strong spoken and written communication
• Rapport with people quickly and effectively
• Professional proactive attitude with exceptional attention to detail
• Excellent organisational skills
• Ability to solve problems and take ownership
• Confident, resilient and assertive decision-making
• Customer service experience
• Experience in an electrical wholesale business is essential

Responsibilities

• Exceed customers expectations and maintain service standards
• Handle inbound calls and emails from customers
• Support the customer journey from queries to aftersales care
• Take ownership of issues and find suitable solutions
• Provide prompt, accurate information in line with policy
• Liaise with other departments to ensure best service
• Build strong relationships with team and customers

Skills

Communication skills

Rapport building

Proactive attitude

Attention to detail

Organisational skills

Problem solving

MS Office

Customer service experience

Tools

MS Office

Job description

Confidential in Crawley, West Sussex is hiring a Customer Service Advisor. The role involves handling inbound calls and emails, supporting the customer journey from queries to aftersales care, and building strong relationships with customers and internal teams.

Salary is up to circa £36,000 per annum, negotiable depending on experience. Hours are Monday to Friday 8am–5:30pm, with 1 in 3 Saturday mornings 9am–12:30pm. Experience in an electrical wholesale business is essential.