Electrical Wholesale Customer Care Specialist

Rhodium Consulting; Crawley; Presencial; GBP 32.000 - 40.000; Jornada completa

Descripción de la vacante

Rhodium Consulting is recruiting a Customer Service Advisor in the Crawley area of West Sussex. The role involves handling inbound calls and emails, supporting the customer journey from queries to aftersales, and ensuring first-rate service in a small fast-paced environment.

The ideal candidate will have excellent communication, rapport-building ability, and a professional, proactive approach with strong attention to detail. Experience in electrical wholesale is essential.

Formación

• Excellent spoken and written communication skills.
• Ability to build rapport quickly and effectively.
• Professional and pro-active attitude with exceptional attention to detail.
• Excellent organisational skills and a passion for providing outstanding customer service.
• Ability to problem solve quickly and take ownership.
• Confident, resilient and assertive decision-making skills.
• Great MS Office skills.
• Customer service experience.
• Experience in an electrical wholesale business is essential.

Responsabilidades

• Exceed customers expectations and keep customer service standards maintained.
• Handle inbound telephone calls and e-mails from customers.
• Support all aspects of the customer journey from product queries, advice and aftersales care.
• Take ownership of any general issues, finding suitable solutions for customers.
• Providing prompt, efficient and consistent information and communication in line with company policy.
• Liaise with other departments to ensure best service is maintained.
• Build a strong relationship with the team and customers.

Conocimientos

Excellent communication (spoken &"

Rapport building

Pro‑active mindset

Attention to detail

Organization

Decision making

MS Office skills

Customer service experience

Electrical wholesale experience

Herramientas

MS Office

Descripción del empleo

Rhodium Consulting is recruiting a Customer Service Advisor in the Crawley area of West Sussex. The role involves handling inbound calls and emails, supporting the customer journey from queries to aftersales, and ensuring first-rate service in a small fast-paced environment.

The ideal candidate will have excellent communication, rapport-building ability, and a professional, proactive approach with strong attention to detail. Experience in electrical wholesale is essential.