Technical Support Specialist (Electrical Products)

Siemens; Leigh; Hybrid; GBP 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Performance bonus

Flexible hours

Company pension

Annual leave with buy/sell option

Zusammenfassung

Siemens is recruiting for a Technical Support Representative for the Electrium line in a hybrid role based at Hindley Green. You will handle technical product support, respond to customer inquiries, and issue quotations while expanding knowledge of electrical products and applications.

You'll work with cross-functional teams, develop technical and commercial expertise, and participate in ongoing training to enhance product, application, and industry knowledge.

Qualifikationen

• Knowledge of electrical products, systems and applications.
• Experience interpreting technical drawings or specs.
• Ability to explain technical information clearly to customers.
• Proficient with CRM systems and basic pricing tools.

Aufgaben

• Provide technical product support to customers across our electrical portfolio.
• Respond to enquiries by phone, email and other channels.
• Prepare and issue quotations using internal pricing tools.
• Record and manage customer and project data in CRM systems.
• Identify and track project opportunities with the team.
• Build strong customer relationships to deliver excellent service.
• Support team activities and contribute to service improvements.
• Participate in ongoing product and industry training.

Kenntnisse

Electrical product knowledge

Technical support

Customer communication

CRM usage

Ausbildung

Electrical qualification (ONC/HNC/BTEC Degree)

Tools

Salesforce

Pricing/tools understanding

Jobbeschreibung

Technical Support Representative - Electrium

Location: This is a hybrid role where you will be able to split your time between Hindley Green office.

We're looking for an Electrical Technical Support Representative to join our Electrical Products team in Hindley Green.

This role is ideal for someone with an electrical engineering, manufacturing or industrial background who enjoys solving technical problems and helping customers identify the right electrical solutions. Working as part of a supportive team, you'll develop expertise across our electrical product portfolio while building valuable technical, commercial and customer-facing experience.

As a key point of contact for customers, you'll provide technical product support, respond to enquiries and prepare quotations across our product portfolio. You'll work closely with colleagues across the business, gaining exposure to both the technical and commercial aspects of the customer journey while developing your knowledge of electrical products and applications.

Whether you already have experience in technical support, customer service or internal sales, or you're looking to move into a more customer-focused role from an electrical, manufacturing or engineering environment, we'll provide the support and training needed to help you succeed.

What You'll Be Doing

• Providing technical support and guidance to customers across a range of electrical products and applications.
• Responding to customer enquiries via telephone, email and other communication channels.
• Preparing and issuing customer quotations using internal pricing tools.
• Recording and maintaining customer and project information within CRM systems.
• Supporting the identification and tracking of project opportunities.
• Building strong relationships with customers and colleagues to deliver the best possible customer experience.
• Supporting wider team activities and contributing to shared goals and objectives.
• Participating in ongoing training to develop product, application and industry knowledge.
• Contributing to continuous improvement initiatives and helping drive service excellence.

What We're Looking For

Essential

• Knowledge of electrical products, systems and applications.
• Experience reading and interpreting technical drawings, schematics or customer specifications.
• Ability to understand and communicate technical information.
• Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues.
• A customer-focused approach and passion for delivering excellent service.
• Ability to work independently while collaborating effectively within a team.
• Positive, adaptable mindset with a willingness to learn new products and technologies.
• Good working knowledge of Microsoft Office applications.

Desirable

• Electrical qualification such as ONC, HNC, BTEC, Degree or equivalent industry experience.
• Experience in technical support, customer service, internal sales or a similar customer-facing role.
• Experience preparing quotations or supporting customers with product selection.
• Knowledge of SalesForce or similar CRM systems
• Understanding of product standards, regulations and technical documentation.
• Strong problem-solving skills and a methodical approach to work.

What can we offer?

• Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
• Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements
• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days!

We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world-because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.