Technical Support Engineer - Electrical & Controls

ACS Staffing Solutions; Rushden; On-site; GBP 35,000 - 45,000; Full time

Job summary

ACS Staffing Solutions in Rushden is seeking a Technical Support Engineer to join its team. You will provide technical support to customers and field engineers, reading wiring diagrams and diagnosing faults in electrical and controls systems.

Based at the head office, you will guide engineers, identify parts and documentation to reduce downtime while maintaining high service standards.

Qualifications

• Engineering background in electrical, mechanical, electromechanical, or controls.
• Confident reading wiring diagrams, schematics and drawings.
• Strong fault-finding and diagnostic skills with component identification.
• Good communication to explain technical issues clearly to customers.

Responsibilities

• Provide technical support to customers and field engineers by phone.
• Read and interpret wiring diagrams, circuit diagrams and schematics to locate faults.
• Diagnose electrical, mechanical and controls-related issues on equipment.
• Identify components, parts, tooling and equipment needed for repairs.
• Guide field engineers through fault-finding procedures and repairs.
• Record and progress technical jobs in internal systems.
• Collaborate with customer service and engineering teams to resolve issues.
• Help minimise downtime and improve customer experience.

Skills

Electrical systems

Fault finding

Reading wiring diagrams

Customer support

Education

Engineering degree

Tools

Internal systems software

Job description

Technical Support Engineer - Electrical & Controls

Rushden | £35,000-£45,000 | Full-Time | Permanent

Can you read a wiring diagram, diagnose a fault and work out the solution?

We're working with a growing technical services business looking for a technically minded Technical Support Engineer to join its team in Rushden.

This is an excellent opportunity for an engineer with a strong understanding of electrical and mechanical systems who enjoys fault-finding, interpreting technical drawings and helping others resolve complex engineering problems.

Working from the head office, you'll provide technical support to customers and field engineers, using your engineering knowledge to diagnose faults, identify components and determine the best solutions - without spending every day travelling to site.

What you'll be doing

• Providing technical support and troubleshooting advice to customers and field engineers over the phone.
• Reading and interpreting electrical wiring diagrams, circuit diagrams and technical schematics to help identify faults and determine solutions.
• Diagnosing electrical, mechanical and controls-related issues across technical equipment and systems.
• Identifying electrical components, replacement parts, tooling and equipment required to complete repairs.
• Guiding field engineers through fault-finding procedures and technical repairs.
• Reviewing technical information to help establish the root cause of equipment faults.
• Recording, updating and progressing technical jobs using internal systems.
• Working closely with customer service and engineering teams to ensure issues are resolved efficiently.
• Helping to minimise downtime and improve the overall customer experience.

What we're looking for

• An engineering background in electrical, mechanical, electromechanical, controls or a related discipline.
• Confident reading and interpreting wiring diagrams, electrical schematics and technical drawings.
• Strong fault-finding and diagnostic skills, with the ability to identify components and understand how systems operate.
• A good understanding of electrical systems, ideally alongside mechanical and controls knowledge.
• Experience supporting engineers, diagnosing equipment faults or providing technical assistance.
• Confident communication skills and the ability to explain technical issues clearly to customers and colleagues.
• Good IT skills and the ability to manage technical information using internal systems.
• A proactive, analytical approach with a genuine passion for problem-solving.
• Based within a commutable distance of Rushden