Elective Surgery Waiting List Lead

Gateshead Health; Gateshead; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Gateshead Health NHS Foundation Trust is seeking an organised Waiting List Administrator to support the Queen Elizabeth Hospital, Gateshead. You will manage waiting lists for elective surgery, liaise with health professionals, and ensure information sharing aligns with Trust policies.

The role requires NHS admin experience, excellent communication, and the ability to work in a fast-changing environment. Monday–Friday, with potential flexibility to meet service needs.

Qualifications

• Minimum 1 year of administration experience in an NHS patient/customer environment.
• Strong verbal and written communication skills.
• Ability to work in a fast-changing, high-demand environment.
• Knowledge of waiting list timeframes/RTT pathways is beneficial.
• Well-organised and able to act on own initiative.

Responsibilities

• Lead the co-ordination of waiting lists for Consultants in line with Trust policies and government targets.
• Coordinate admissions and pre-operative assessment appointments.
• Arrange and manage theatre lists to optimise utilisation.
• Schedule surgeries across specialties and monitor progress for breaches.
• Arrange interpretation services for appointments where needed.
• Support performance reporting and respond to queries/complaints.
• Collaborate with multi-disciplinary teams to maintain service continuity.

Skills

Interpersonal skills

Communication skills

Adaptability

Organisation

Initiative

Education

NVQ 2 in Business Administration

GCSE Maths

GCSE English

Tools

Microsoft Office

Job description

Gateshead Health NHS Foundation Trust is seeking an organised Waiting List Administrator to support the Queen Elizabeth Hospital, Gateshead. You will manage waiting lists for elective surgery, liaise with health professionals, and ensure information sharing aligns with Trust policies.

The role requires NHS admin experience, excellent communication, and the ability to work in a fast-changing environment. Monday–Friday, with potential flexibility to meet service needs.