Surgical Waiting List & Appointments Coordinator

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 21,000 - 26,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Waiting List Co-ordinator for Surgical Services. You will manage waiting lists, book appointments, and respond to queries from patients, GPs and hospital staff while ensuring records are up-to-date.

You will monitor RTT performance, use EPR systems to manage pathways, and maintain confidentiality in line with Data Protection Act and Trust policies. A proactive, patient-centred approach is essential.

Qualifications

• Ability to manage and monitor waiting lists and book appointments efficiently.
• Strong organisational skills to maintain up-to-date documentation and records.

Responsibilities

• Manage the Waiting List and book appointments, validating errors and monitoring trends.
• Ensure documentation is up-to-date and available for decisions, liaising with staff to maintain records.
• Book routine and urgent outpatient appointments promptly and maintain accurate records.
• Handle outbound and inbound calls relating to the outpatient appointment system with professionalism.
• Understand RTT and performance targets and utilise reports effectively.
• Use hospital systems (including EPR) to manage workload and RTT pathways.
• Maintain confidentiality and comply with Data Protection Act and Trust policies.
• Attend training courses to support personal development and service needs.

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Waiting List Co-ordinator for Surgical Services. You will manage waiting lists, book appointments, and respond to queries from patients, GPs and hospital staff while ensuring records are up-to-date.

You will monitor RTT performance, use EPR systems to manage pathways, and maintain confidentiality in line with Data Protection Act and Trust policies. A proactive, patient-centred approach is essential.