Surgical Waiting List Navigator

Blmk Icb; Luton; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking a Waiting List Co-ordinator to manage inpatient and theatre lists, using ICE and PAS systems. You will be the main point of contact for patients and staff, handling communications, data entry and scheduling in a busy NHS environment.

The role requires excellent written and verbal communication, good keyboard skills, and the ability to work independently within the Waiting List Office.

Qualifications

• Educated to GSCE Level including English and Maths or equivalent.
• Knowledge of ICE/IPM/Infoflex/Crystal reports.
• Experience with Microsoft Office and patient/customer communications.

Responsibilities

• Coordinate waiting lists on ICE and PAS systems.
• Enter accurate data and maintain waiting list accuracy.
• Communicate with patients, staff and clinicians professionally.
• Prioritise workload and work to deadlines in a busy environment.
• Provide information and guidance to patients about appointments and theatre lists.
• Support multidisciplinary teams and liaise with pre-op and anaesthetic services.
• Generate and maintain theatre and waiting list reports and schedules.
• Assist with cancellations and re-arrangements to maximise elective capacity.

Skills

Communication

Organisation

Multitasking

Customer service

Education

GSCE English & Maths

Tools

ICE

IPM

Infoflex

Crystal reports

Microsoft Office

Job description

Bedfordshire Hospitals NHS Foundation Trust is seeking a Waiting List Co-ordinator to manage inpatient and theatre lists, using ICE and PAS systems. You will be the main point of contact for patients and staff, handling communications, data entry and scheduling in a busy NHS environment.

The role requires excellent written and verbal communication, good keyboard skills, and the ability to work independently within the Waiting List Office.