Waiting List Co-Ordinator

Gateshead Health; Gateshead; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Gateshead Health NHS Foundation Trust is seeking an organised Waiting List Administrator to support the Queen Elizabeth Hospital, Gateshead. You will manage waiting lists for elective surgery, liaise with health professionals, and ensure information sharing aligns with Trust policies.

The role requires NHS admin experience, excellent communication, and the ability to work in a fast-changing environment. Monday–Friday, with potential flexibility to meet service needs.

Qualifications

• Minimum 1 year of administration experience in an NHS patient/customer environment.
• Strong verbal and written communication skills.
• Ability to work in a fast-changing, high-demand environment.
• Knowledge of waiting list timeframes/RTT pathways is beneficial.
• Well-organised and able to act on own initiative.

Responsibilities

• Lead the co-ordination of waiting lists for Consultants in line with Trust policies and government targets.
• Coordinate admissions and pre-operative assessment appointments.
• Arrange and manage theatre lists to optimise utilisation.
• Schedule surgeries across specialties and monitor progress for breaches.
• Arrange interpretation services for appointments where needed.
• Support performance reporting and respond to queries/complaints.
• Collaborate with multi-disciplinary teams to maintain service continuity.

Skills

Interpersonal skills

Communication skills

Adaptability

Organisation

Initiative

Education

NVQ 2 in Business Administration

GCSE Maths

GCSE English

Tools

Microsoft Office

Job description

We have an exciting opportunity for someone to join our Waiting List Team, based at the Queen Elizabeth Hospital, Gateshead. As a member of the team, you will assist with managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies.

This postis varied and includes contact with patients and many Health Care Professionals associated with admitting patients for surgery.

We are looking for an individual with excellent interpersonal/communicationskills and the ability to work in an environment, where demands and priorities change quickly.

We are looking for someone with a minimum of one year's experience working in administration within an NHS patient/customer focused environment with excellent verbal and written communication skills to ensure accurate and timeous information sharing across the multi-disciplinary team.

An awareness of Government Access targets would be advantageous but not essential. You must be well organised, flexible and able to work on your own initiative and demonstrate confidence in independent decision making.

The successful candidate for the post will work Monday to Friday 9am-5pm, although you will need to be flexible to the needs of the service and be committed to high quality patient care. You will be based at the Queen Elizabeth Hospital site.

This job may close early if large amounts of applications are received.

Main duties of the job

• To take a lead role in co-ordinating the waiting lists of a group of Consultants in accordance with Trust Policies and government wait time targets for elective surgery, both urgent/cancer and non-urgent, adding to waiting lists/ensuring VBC compliance and calculating pathway dates in line with local and national targets ensuring these targets are not breached.
• To co-ordinate admission and associated pre-operative assessment appointments, ensuring all key hospital staff are aware of any organisational arrangements.
• To coordinate surgeons' theatre lists, including selecting appropriate cases in clinical/ chronological order and with appropriate attention to medical requirements of the procedures ensuring theatre lists are utilised to their full potential.
• Schedule surgery and any other related appointments across surgical specialties, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of theatre lists.
• To arrange interpretation services for any relevant appointments.
• Have the ability to manage the demands of a high-pressure, fast-paced environment to ensure service continuity.
• Provide information to assist performance reporting and resolution of queries or complaints (e.g. Inphase) as required

About us

Based in the North East of England, Gateshead Health NHS Foundation Trust provide a range of hospital and community health services from a range of sites/facilities including the Queen Elizabeth Hospital, Blaydon Urgent Care Centre and Bensham Hospital. The Trust also supports services across a wider geographical area such as our screening services and our tertiary specialist services, such as Gynae Oncology.Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved high levels of care for patients.As a group we employ around 4,200 staff and currently provide 600 hospital beds across Gateshead. Our primary focus is on providing excellent general health services to our local community complemented by key specialist areas including Gynaecology, maternity, palliative care and old age psychiatry.

Working alongside an existing team of seven other team members within the Waiting List Team in the Division of Surgery, Women's Health & Children at the Queen Elizabeth Hospital.

Job responsibilities

• To take a lead role in co-ordinating the waiting lists of a group of Consultants in accordance with Trust Policies and government wait time targets for elective surgery, both urgent/cancer and non-urgent, adding to waiting lists/ensuring VBC compliance and calculating pathway dates in line with local and national targets ensuring these targets are not breached.
• To co-ordinate admission and associated pre-operative assessment appointments, ensuring all key hospital staff are aware of any organisational arrangements.
• To coordinate surgeons theatre lists, including selecting appropriate cases in clinical/ chronological order and with appropriate attention to medical requirements of the procedures ensuring theatre lists are utilised to their full potential.
• Schedule surgery and any other related appointments across surgical specialties, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of theatre lists.
• To arrange interpretation services for any relevant appointments.
• Have the ability to manage the demands of a high-pressure, fast-paced environment to ensure service continuity.
• Provide information to assist performance reporting and resolution of queries or complaints (e.g. Inphase) as required.

Qualifications

• NVQ 2 Certificate in Business Administration or minimum of 2 GCSE's (Maths & English)

Experience

• Experience of working in an administration setting in an NHS patient/customer focused environment for a minimum of one year
• Working knowledge of Microsoft Office packages
• Clear effective written and verbal communication skills
• Ability to demonstrate good organisational planning skills
• Ability to work autonomously and also as part of a team
• Flexibility
• Knowledge of waiting list timeframes/RTT pathways
• Familiarity with medical terminology
• Experience of working with hospital IT Systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.