Waiting List Co-ordinator

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 23,000 - 30,000; Part time

Benefits offered by this job

Professional development

Job summary

The Sheffield Teaching Hospitals NHS Foundation Trust is seeking a Waiting List Coordinator to support the administrative function within the Cardiothoracic Services at the Northern General Hospital. This role involves coordinating urgent inpatient and outpatient waiting lists, attending daily meetings with the Scheduling Team, clinicians and theatre staff, and ensuring lists align with 18-week and cancer pathways.

Working hours are 27 per week (Mon-Fri, 8am–5pm).

Qualifications

• Methodical approach to work and well organised.
• Background in an administrative setting and patient confidentiality.
• Waiting list coordination experience is advantageous.
• Good computer skills and experience with hospital IT systems and MS Teams.

Responsibilities

• Attend daily meetings with the Cardiothoracic Scheduling Team, Clinicians and Theatre Team and contribute as a Waiting List Coordinator.
• Manage designated inpatient and outpatient waiting lists in line with national and local standards and 18-week and cancer pathways.
• Liaise with administration teams to ensure patients are correctly listed for treatment and that theatre capacity is optimised.
• Reschedule patients canceled on day of admission/surgery within 28 days and escalate as needed.
• Support the theatre and scheduling teams to ensure efficient treatment pathways.

Skills

Organisational skills

Problem solving

Administrative experience

Attention to confidentiality

Tools

Microsoft Teams

Hospital IT systems

Job description

An opportunity has arisen for a Waiting List Coordinator to support the administrative function within the Cardiothoracic Services at the Northern General Hospital. This is an exciting opportunity to work in a busy, fast paced surgical scheduling team.

The successful candidate will have a methodical approach to work, be extremely well organised, have the confidence to approach challenges head on, problem solve and have a flexible attitude incorporating the Trust PROUD values. A clear understanding of patient confidentiality as well as a background in an administrative setting. This post would ideally suit an individual wanting to further their experience in waiting list management. Previous waiting list coordination experience would be advantageous. Effective computer skills are essential along with experience of using a hospital computer system and conducting meetings via Microsoft Teams.

There are daily morning meetings involving the Cardiothoracic Scheduling Team, Clinicians and wider Theatre Team with a responsibility to the waiting list coordinators to attend these meetings and contribute.

To work as part of the scheduling team ensuring designated, urgent inpatient clinical activity, outpatient clinical activity and outpatient waiting lists are managed efficiently and effectively in line with both national and local standards and the workload is managed in a timely and accurate manner.

Working hours/pattern: 27 hours a week. Monday- Friday- Core Hours 8am and 5pm.

To facilitate and manage patients on a waiting list and liaise with administration teams to ensure patients are then managed through their treatment pathway within the 18 week standard and cancer pathways.

To ensure theatre capacity is utilised and elevate any vacant theatre slots with urgency.

To work in coordination with Lead Theatre Practitioner to inform of complex theatre cases, joint cases and other areas that will require further preparation by theatre team.

To manage and maintain the Directorate waiting lists (lists as defined by the Service Manager) on a regular basis and ensure all patients are being appropriately listed for treatment within the Trust Access Policy.

To ensure patients cancelled on day of admission or surgery for non-clinical reasons are rescheduled for their procedure within 28 days and to elevate these cancellations to line manager and senior management.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

For further details / informal visits contact: Name: Annabel Robinson Job title: Assistant Operations Manager Email address: [e-mail] Telephone number: 0114 2714376