Customer Service Advisor

Sunbelt Rentals UK & Ireland; Stockton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading equipment rental provider in the UK seeks a Customer Service Advisor to enhance customer relationships and deliver exceptional service. This role is perfect for those with a customer service background who thrive in a dynamic environment.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Great pension scheme

Qualifications

• Experience in customer service, ideally with industry experience.

Responsibilities

• Deliver best-in-class service and maximize upselling opportunities.
• Manage customer orders from enquiry to post-hire feedback.
• Build relationships with regular customers.

Skills

Customer Service

Communication

Relationship Building

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you'll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and website requests. You’ll manage each order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best possible experience and continuously improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What we can offer you:

• Joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.
• An industry-leading flexible rewards package, including generous holiday allowance (with the option to buy and sell annual leave), life assurance, retail discounts, employee recognition awards, and a great pension scheme.