Lead Hospitality Innovator (Hiring Immediately)

JR United Kingdom; Reading; On-site; GBP 40,000 - 55,000; Full time

Job description

Job Title: General Manager | Full Time

About Wagamama

Celebrating individuality and diversity, Wagamama has over 165 restaurants and is committed to nourishing both body and soul. We value personality over perfection — we call it be you, be wagamama.

Role Overview

As a General Manager, you will inspire your team to deliver exceptional service, maintain high standards, and drive restaurant performance. You will coach and develop your team, ensuring they reach their full potential while achieving excellent results.

Key Responsibilities

• Foster a positive, inclusive work culture through emotional intelligence, inspiration, and effective delegation. Provide training, coaching, and mentorship to emerging leaders.
• Ensure every guest interaction reflects exceptional service, either through personal efforts or by empowering your team with the necessary skills and mindset.
• Manage financial aspects including budgeting, inventory, labour, and strategic marketing. Use data analysis to inform business decisions and promote continuous improvement.
• Recruit, onboard, and develop team members, supporting their personal and professional growth.
• Create an inclusive environment where team members feel respected and valued, enabling them to thrive in their roles and careers.
• Be a proactive problem solver, capable of quick decision-making and thinking on your feet.

Candidate Requirements

• Ability to foster a positive and inclusive work culture with strong emotional intelligence.
• Dedication to delivering outstanding guest experiences.
• Strong financial acumen, including budgeting, inventory, and strategic marketing.
• Commitment to team development and fostering growth.
• Ability to create an inclusive, respectful work environment.
• Proactive problem-solving skills and quick decision-making ability.

What We Offer

• Bonus scheme – up to £8,000 annually
• Access up to 30% of earnings before payday with Wagestream
• Private medical insurance
• Free shift meals and 50% discount outside of work
• Family-friendly policies, including 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
• Opportunity to try new menus first
• Wagamama parties and VIP guest events
• Recognition through our national programme
• Additional benefits: pension scheme, holiday, training, cycle scheme, retail and leisure discounts, gym memberships, long service awards

Additional Information

EU work permit required. Wagamama is proud to be a Disability Confident employer.