Lead Hospitality Innovator (Hiring Immediately)

JR United Kingdom; Crawley; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hospitality company is seeking a General Manager to lead their Crawley location. The role involves inspiring a team to deliver exceptional guest experiences, maintaining high standards, and driving performance through effective coaching. The ideal candidate will prioritize a positive work culture, have strong financial skills, and be a proactive problem solver. This role offers a competitive bonus scheme and various employee benefits.

Benefits

Bonus scheme – up to £8,000 a year

Access to earnings before payday

Private medical insurance

Free food on shift

Family-friendly policies

Pension schemes

Holiday

Training

Gym memberships

Qualifications

• Experience in leading teams and delivering exceptional guest experiences.
• Strong financial management skills including budgeting and inventory.

Responsibilities

• Inspire team to deliver exceptional guest experiences and maintain high standards.
• Drive restaurant performance through coaching and development.

Skills

Emotional Intelligence

Coaching

Financial Skills

Problem Solving

Job description

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Lead Hospitality Innovator (Hiring Immediately), Crawley, West Sussex

Client: wagamama

Location: Crawley, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

General Manager | Full Time

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants, we are looking for a General Manager to lead our team and continue our journey to nourish both body and soul.

The Role |

As a General Manager, you will inspire your team to deliver exceptional guest experiences, maintain high standards, and drive restaurant performance through coaching and development.

We are looking for someone who |

• Prioritizes creating a positive, inclusive work culture through emotional intelligence, inspiration, and effective delegation. You excel at training, coaching, and mentoring emerging leaders.
• Is dedicated to delivering excellent guest service, ensuring every interaction reflects our standards of excellence.
• Has strong financial skills, including budgeting, inventory, labor management, and strategic marketing, using data to inform decisions and foster continuous improvement.
• Focuses on building and nurturing a team, from recruitment to ongoing development, fostering personal and professional growth.
• Cares about creating an inclusive environment where team members feel respected and valued.
• Is a proactive problem solver, able to make quick decisions and think on your feet.

What’s in it for you |

• Bonus scheme – up to £8,000 a year bonus opportunity
• Access up to 30% of your earnings before payday with Wagestream
• Private medical insurance
• Free food on shift, plus 50% outside of work to share with friends and family
• Industry-leading family-friendly policies, including 26 weeks full pay and 13 weeks half pay for expectant or adopting parents
• Opportunity to experience our new menus first
• Wagamama parties with VIP guests throughout the year
• Recognition as a nationwide 'Love Above the Door' legend through our national recognition program

Additionally, we offer pension schemes, holiday, training, cycle-to-work scheme, retail and leisure discounts, gym memberships, and long service awards.

Be you, Be Wagamama

Wagamama is proudly part of the Disability Confident scheme.