Operations Manager

NHS; Wetherby; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Operations Manager to enhance the practice's success in Wetherby. This pivotal role involves overseeing daily operations, optimizing team performance, and ensuring a patient-centered environment. The ideal candidate will work closely with the Practice Manager to streamline processes and align activities with strategic objectives. With a commitment to high-quality healthcare, the practice fosters a supportive team culture and focuses on staff and patient well-being. If you are a dynamic leader with experience in healthcare settings, this opportunity offers a chance to make a significant impact.

Benefits

Staff Parking

Supportive Team Culture

High-Quality Healthcare Services

Qualifications

• Experience in public healthcare settings and managing teams.
• Leadership and management qualifications are essential.

Responsibilities

• Oversee practice operations in partnership with the Practice Manager.
• Ensure compliance with regulations and manage clinical systems.
• Provide leadership in staff management and development.

Skills

Leadership

Communication

IT Skills

Strategic Thinking

Resilience

Education

Good Education

Leadership/Management Qualification

Tools

Accounting Software

Job description

Below is a refined version of the job description, with improved formatting and removal of redundant or irrelevant content. The core information and responsibilities are preserved.

Job Summary

The Operations Manager plays a pivotal role in driving the practice's success by working closely with the Practice Manager to oversee the seamless execution of daily operations. This position is crucial for optimizing team performance, streamlining processes, and ensuring activities align with the practice's strategic objectives. The Operations Manager is responsible for fostering a safe, efficient, and patient-centred environment, prioritizing staff and patient well-being. This role is integral to the practice's growth and sustainability.

Main Duties

1. Oversee and streamline practice operations in partnership with the Practice Manager
2. Lead and motivate staff to enhance productivity and morale
3. Ensure a safe, compliant, and patient-centred environment
4. Review contracts and supplier arrangements for cost-effectiveness
5. Manage GP rotas and ensure efficient coverage
6. Oversee appointment systems and workflow processes
7. Manage accounting software, ensuring invoices are processed accurately
8. Ensure effective management of estates and facilities
9. Coordinate compliance checks and health & safety procedures
10. Ensure compliance with CQC, GDPR, Health & Safety, and safeguarding regulations

About Us

Crossley Street Surgery is a high-performing GP practice in Wetherby, serving over 12,000 patients. We pride ourselves on a supportive team culture, delivering high-quality healthcare, including services to care homes and prisons. Staff parking is available.

Details

• Date posted: 09 May 2025
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Full-time
• Location: Crossley Street Surgery, Wetherby, West Yorkshire, LS22 6RT

Job Responsibilities

Primary Key Responsibilities

The core responsibilities include:

• Deputising for the Practice Manager and attending meetings
• Managing consumables and procurement
• Supporting Business Continuity planning and staff responsibilities
• Managing rotas, GP leave, locum bookings, and contracts
• Handling payroll, pensions, and administrative elements of QOF
• Providing leadership in staff management, recruitment, and development
• Ensuring compliance with regulations and managing clinical systems
• Overseeing procurement, service development, and strategic planning
• Managing community engagement, complaints, and risk
• Supporting clinical governance and quality improvement initiatives

Person Specification & Qualifications

Essential experience includes working with the public, healthcare settings, managing teams, performance management, and health & safety. Qualifications should include a good education, leadership/management qualification, and NHS/primary care experience is desirable. Skills include leadership, communication, IT, strategic thinking, and resilience. A full UK driving license and DBS check are required.

Additional Information

This role is subject to a Disclosure and Barring Service check. The practice is committed to confidentiality and equal opportunities.