Education Support Coordinator for Schools

Hoople; Hereford; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

LGPS pension

31 days annual leave (pro rata) + bank

Flexible working

Employee Assistance Programme

Perks and discounts

Job summary

Herefordshire Council invites applications for an Experts at Hand Coordinator to lead the initial coordinating step for a new service helping schools access specialist advice and support. You will manage requests, keep communication open, and ensure actions are tracked and routed to the right teams.

This is a non-clinical coordination role designed to improve access to services across SEND and inclusion. You will liaise with Educational Psychology, SLT, OT and partner services to streamline

Qualifications

• Experience of administration, coordination or customer-facing support in a busy service.
• Ability to build positive working relationships with schools, colleagues and partner services.
• Clear, calm, professional communication.
• Organised and able to manage competing priorities, deadlines and follow-up actions.
• Good attention to detail and keeping accurate records.
• Confident using data, records and digital systems.
• Understanding of SEND, inclusion and early support.
• Collaborative work with a range of specialist teams.
• Understanding safeguarding, confidentiality and information handling.
• Recognises boundaries of the role and when specialist input is needed.

Responsibilities

• Be the first point of contact for schools and settings seeking support through Experts at Hand.
• Welcome and acknowledge requests, explaining what happens next.
• Gather information to understand each request.
• Coordinate requests and connect schools with the right specialist team.
• Keep schools informed and maintain clear communication.
• Track requests, actions, decisions and outcomes with follow-up.
• Maintain up-to-date service records.
• Respond clearly to questions from schools and partner services.
• Work with Educational Psychology, Speech and Language Therapy, Occupational Therapy and SEND services.
• Maintain information about demand, response times and outcomes.
• Identify recurring themes, gaps in support and improvement opportunities.

Skills

Administration

Coordination

Customer-facing support

Education

GCSE English & Maths C/4

Admin/Business support qualification

Job description

Herefordshire Council invites applications for an Experts at Hand Coordinator to lead the initial coordinating step for a new service helping schools access specialist advice and support. You will manage requests, keep communication open, and ensure actions are tracked and routed to the right teams.

This is a non-clinical coordination role designed to improve access to services across SEND and inclusion. You will liaise with Educational Psychology, SLT, OT and partner services to streamline