Education Access & School Support Coordinator

Wollborg Michelson Personnel Service Inc; Hereford; On-site; GBP 27,000 - 29,000; Full time

Job summary

Herefordshire Council is seeking an organised Experts at Hand Coordinator to support schools across Herefordshire with a clear, coordinated route to specialist advice and services. You will be the initial contact, recording requests and directing them to the right team, enabling smoother access to support.

The role is 37 hours per week, fixed-term for 3 years, based in Hereford, starting as a pivotal part of a new service designed to streamline access to SEND and related expertise for children

Qualifications

• Experience of administration, coordination or customer-facing support in a busy service.
• Able to build positive working relationships with schools, colleagues and partner services.
• Communicates clearly, calmly and professionally.
• Organised and can manage competing priorities, deadlines and follow-up actions.
• Good attention to detail and maintains accurate records.
• Confident using data, records and digital systems.
• Understands SEND, inclusion and the value of early support and partnership working.
• Can work collaboratively with a range of specialist teams.
• Understands safeguarding, confidentiality and careful information handling.
• Recognises the boundaries of the role and knows when a request needs specialist input.

Responsibilities

• Be the first point of contact for schools and settings seeking support through Experts at Hand.
• Welcome and acknowledge requests, ensuring schools know what will happen next.
• Gather information to understand and consider each request.
• Coordinate requests and connect schools with the most appropriate specialist team or pathway.
• Keep schools informed and maintain clear communication between everyone involved.
• Track requests, actions, decisions and outcomes, ensuring follow-up.
• Maintain accurate and up-to-date service records.
• Respond clearly and professionally to questions from schools and partner services.
• Work closely with Educational Psychology, Speech and Language Therapy, Occupational Therapy and wider SEND services.
• Maintain information about demand, response times, support requested and outcomes.

Skills

Administration

Coordination

Customer support

Communication

Organisation

Data systems

Education

GCSE English & Maths

Job description

Herefordshire Council is seeking an organised Experts at Hand Coordinator to support schools across Herefordshire with a clear, coordinated route to specialist advice and services. You will be the initial contact, recording requests and directing them to the right team, enabling smoother access to support.

The role is 37 hours per week, fixed-term for 3 years, based in Hereford, starting as a pivotal part of a new service designed to streamline access to SEND and related expertise for children