School Support Coordinator: Experts at Hand (Flexible)

Herefordshire Council; Hereford; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

LGPS pension

31 days annual leave

Flexible working

Employee Assistance Programme

Perks and discounts

Job summary

Herefordshire Council is seeking an Experts at Hand Coordinator in Hereford to help establish a new service that guides schools to specialist advice. You will ensure requests are recorded and directed to the right team, keeping communication clear and timely.

This coordination role focuses on simplifying access, maintaining accurate records, and supporting Educational Psychology, Speech and Language Therapy, Occupational Therapy and wider SEND services across Herefordshire.

Qualifications

• Has experience of administration, coordination or customer-facing support in a busy service.
• Can build positive working relationships with schools, colleagues and partner services.
• Communicates clearly, calmly and professionally.
• Is organised and can manage competing priorities, deadlines and follow-up actions.
• Has good attention to detail and keeps accurate records.
• Is confident using data, records and digital systems.
• Understands SEND, inclusion and the value of early support and partnership working.
• Can work collaboratively with a range of specialist teams.
• Understands safeguarding, confidentiality and careful information handling.
• Recognises the boundaries of the role and knows when a request needs specialist input.

Responsibilities

• Be the first point of contact for schools and settings seeking support through Experts at Hand.
• Welcome and acknowledge requests, making sure schools know what will happen next.
• Gather information needed to understand and consider each request.
• Coordinate requests and connect schools with the most appropriate specialist team or pathway.
• Keep schools informed and help maintain clear communication between everyone involved.
• Track requests, actions, decisions and outcomes, ensuring follow-up.
• Maintain accurate and up-to-date service records.
• Respond clearly and professionally to questions from schools and partner services.
• Work closely with Educational Psychology, Speech and Language Therapy, Occupational Therapy and wider SEND and inclusion services.
• Maintain information about demand, response times, the support requested and outcomes.
• Help identify recurring themes, gaps in support and opportunities to improve the service.

Skills

Administration coordination

Customer-facing support

Communication

Record keeping

Data handling

Team collaboration

Education

GCSE English & Maths (C/4 or equivalent)

Administration/Business support qualification

Job description

Herefordshire Council is seeking an Experts at Hand Coordinator in Hereford to help establish a new service that guides schools to specialist advice. You will ensure requests are recorded and directed to the right team, keeping communication clear and timely.

This coordination role focuses on simplifying access, maintaining accurate records, and supporting Educational Psychology, Speech and Language Therapy, Occupational Therapy and wider SEND services across Herefordshire.