Education IT Service Delivery Lead

Telford and Wrekin Council; Telford; On-site; GBP 45,000 - 65,000; Full time

Job summary

An educational trust in Telford seeks an IT Service Delivery Manager to lead its Digital, IT and Data Services team. This role focuses on driving digital transformation and ensuring outstanding technology support. The ideal candidate will have proven experience in IT service delivery, a strong customer service background, and technical knowledge of Microsoft 365. The position offers a chance to make a lasting impact on young people's lives while working in a supportive culture that values respect and professional development.

Benefits

Professional development

Supportive working culture

Qualifications

• Proven experience leading IT service delivery and teams.
• Excellent customer service and technical knowledge, especially Microsoft 365.
• A proactive, can-do attitude and a passion for learning and growth.
• Commitment to safeguarding, equality, and the Trust's values.

Responsibilities

• Lead a team that empowers and motivates.
• Deliver a customer-focused helpdesk and manage technical operations.
• Drive projects that positively affect education.

Skills

Leading IT service delivery and teams

Excellent customer service

Technical knowledge of Microsoft 365

Proactive can-do attitude

Job description

An educational trust in Telford seeks an IT Service Delivery Manager to lead its Digital, IT and Data Services team. This role focuses on driving digital transformation and ensuring outstanding technology support. The ideal candidate will have proven experience in IT service delivery, a strong customer service background, and technical knowledge of Microsoft 365. The position offers a chance to make a lasting impact on young people's lives while working in a supportive culture that values respect and professional development.