ICT Consultant

Transforming Learning Group Ltd; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

pension scheme

cycle/ebike scheme

eye care voucher scheme

mental health first aid

employee assistance programme

employee recognition scheme

Job summary

Turn IT on is seeking an ICT Consultant to support schools in East London, combining technology flair with excellent customer service.

You will maintain all IT hardware and services across sites, install software, provide user support, and help raise ICT standards to enhance teaching and learning with Office 365 expertise. DBS checks apply.

Qualifications

• 2+ years ICT support experience, preferably in education.
• Strong communication and organisational skills.
• Ability to explain technical issues in layman's terms.
• Customer service oriented with proactive problem solving.

Responsibilities

• Resolve and manage technical issues impacting school functions with robust solutions.
• Install/repair computers with standardised apps and networking software, diagnose and solve problems.
• Respond to network/desktop service tasks across existing installations and upgrades.

Skills

2+ years ICT experience

Strong communication skills

Organisation skills

Customer service mindset

Problem solving

Tools

Microsoft Office365

Job description

Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools in East London.

You will be responsible for maintaining all IT hardware and services across the schools’ sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions.

You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.

The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician/2 nd line support preferably in the education sector although not essential.

You will be passionate about IT with a strong technical background, be self‑motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers.

You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

Responsibilities include:

• Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions
• Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

The role is offered on a full‑time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks.

In return, we are offering a salary of between £28,000 - £32,000 negotiable for the right person.

Benefits include:

• a pension scheme
• cycle/ebike scheme
• eye care voucher scheme
• mental health first aid
• employee assistance programme
• employee recognition scheme

The Transforming Learning Group provides a comprehensive range of hands‑on ICT and computing support, MIS support, GDPR services and consultancy and training. We have Eight brands under the Transforming Learning Group - turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM, Edufin and GDPR Sentry Between the Eight brands we provide services to over 5,000 schools across England and employ nearly 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.

As an inclusive employer, we are proud of the diversity and flexibility that we ha ve, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected.

turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.