ICT Consultant

TLG TurnITon; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Cycle/ebike scheme

Eye care voucher scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Job summary

Transforming Learning Group's turn IT on division is seeking an ICT Technician to maintain school ICT hardware and services across multiple sites in London. The role requires at least 2 years’ ICT/2nd line support experience, with strong customer service, communication and problem-solving skills.

You will install, repair and upgrade computers and devices, support Office 365 users, and help improve ICT provisions to support teaching and learning.

Qualifications

• At least 2 years’ ICT Technician/2nd line support experience, preferably in education.
• Strong communication and organisation skills with a courteous manner.
• Ability to explain technical issues in layman's terms.

Responsibilities

• Resolve and manage technical issues impacting the running of the school’s function by providing robust technical solutions.
• Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations.

Skills

Technical support

Communication

Problem solving

Customer service

Tools

Office 365

Job description

Salary

£28,000 - £32,000

Locations

Fulham, Hammersmith, Maida Vale, Brixton.

You will be responsible for maintaining all IT hardware and services across the schools’ sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions.

You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.

The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential.

You should be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers.

You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

Responsibilities Include

• Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions
• Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks.

In return, we are offering a salary of between £28,000 - £32,000 negotiable for the right person.

Benefits

• a pension scheme
• cycle/ebike scheme
• eye care voucher scheme
• mental health first aid
• employee assistance programme
• employee recognition scheme

The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have Eight brands under the Transforming Learning Group – turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM, Edufin and GDPR Sentry Between the Eight brands we provide services to over 5,000 schools across England and employ nearly 550 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.

As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected.

turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Happy to talk flexible working

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