Education Administrator

Hire Ground; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Salary £25K + benefits

Job summary

Hire Ground is assisting a respected professional membership organisation in London to recruit an Education Administrator. The role focuses on organised, proactive administration and strong customer service for delegates, members and stakeholders.

You will support examination processes, training programme administration and online sessions, while maintaining CRM/LMS records and handling enquiries. The position is full-time, hybrid in London with two days in the office.

Qualifications

• Experience in administration and customer service.
• Ability to coordinate multiple tasks and deadlines.
• Strong communication and interpersonal skills.
• Comfortable working in a small, collaborative team.

Responsibilities

• Support delivery of professional examinations (pre- and post-exam administration).
• Coordinate administration of training programmes (enrolment, communications, online sessions).
• Set up and support webinars/training using Teams and Zoom.
• Maintain accurate records in CRM, LMS and other systems.

Skills

Administration

Customer service

Coordination

Attention to detail

Teamwork

Tools

CRM

Teams

Zoom

Job description

Our client is a respected professional membership organisation, supporting professionals working across the medical healthcare sector. They are looking for an organised, proactive and personable Education Administrator to join their small, collaborative team.

This is an excellent opportunity for someone with strong administration and coordination skills who enjoys working in a small and collaborative team.

You will act as an important point of contact for delegates, members, volunteers and external stakeholders, ensuring they receive a professional and high-quality customer service.

Key responsibilities include:

Support the delivery of professional examinations, including pre- and post-examination administration.

Coordinate the administration of training programmes, including delegate enrolment, communications and online sessions.

Set up and support webinars, virtual training and expert-led sessions using platforms such as Teams and Zoom.

Maintain accurate records across CRM, learning management and other online systems.

Respond to enquiries via email and telephone, resolving queries or escalating where appropriate.

Process bookings, cancellations, transfers, refunds and payments, liaising with Finance as required.

Support committees and the Board of Examiners, including meetings, agendas, minutes, attendance and follow-up actions.

We're looking for someone who is highly organised, detail-focused and comfortable managing several priorities and deadlines at once.

You will ideally have some experience in administration, great customer service skills and enjoy working in a small, collaborative team.

Starting salary £25K plus excellent benefits.

Permanent Full-time Hybrid London (2 days per week in the office)

(We know applying for jobs takes time and effort and we genuinely appreciate every application we receive. Owing to the volume of responses, we are unable to provide individual feedback or replies to all applicants. Thank you for your understanding and interest in working with us.)