Education Administrator

Confidential; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Excellent benefits

Job summary

Confidential is seeking an organised Education Administrator to join our small, collaborative team in London. You will act as a key contact for delegates, members, volunteers and external stakeholders, delivering professional administration and high-quality customer service.

Key duties include supporting examinations, coordinating training programmes, setting up webinars using Teams and Zoom, maintaining records in CRM and LMS, handling enquiries, processing bookings and supporting the Board of

Qualifications

• Strong administrative and coordination skills.
• Experience in administration and great customer service.
• Ability to manage multiple priorities and deadlines.
• Comfortable working in a small, collaborative team.

Responsibilities

• Support the delivery of professional examinations, including pre- and post-examination administration.
• Coordinate the administration of training programmes, including delegate enrolment, communications and online sessions.
• Set up and support webinars, virtual training and expert-led sessions using Teams and Zoom.
• Maintain accurate records across CRM, learning management and other online systems.
• Respond to enquiries via email and telephone, resolving queries or escalating where appropriate.
• Process bookings, cancellations, transfers, refunds and payments, liaising with Finance as required.
• Support committees and the Board of Examiners, including meetings, agendas, minutes, attendance and follow-up actions.

Skills

Organised

Detail-oriented

Customer service

Administrative skills

Communication

Tools

CRM systems

Learning Management System (LMS)

Teams

Zoom

Job description

Our client is a respected professional membership organisation, supporting professionals working across the medical healthcare sector. They are looking for an organised, proactive and personable Education Administrator to join their small, collaborative team.

This is an excellent opportunity for someone with strong administration and coordination skills who enjoys working in a small and collaborative team.

You will act as an important point of contact for delegates, members, volunteers and external stakeholders, ensuring they receive a professional and high-quality customer service.

Key responsibilities include:

• Support the delivery of professional examinations, including pre- and post-examination administration.
• Coordinate the administration of training programmes, including delegate enrolment, communications and online sessions.
• Set up and support webinars, virtual training and expert-led sessions using platforms such as Teams and Zoom.
• Maintain accurate records across CRM, learning management and other online systems.
• Respond to enquiries via email and telephone, resolving queries or escalating where appropriate.
• Process bookings, cancellations, transfers, refunds and payments, liaising with Finance as required.
• Support committees and the Board of Examiners, including meetings, agendas, minutes, attendance and follow-up actions.

We’re looking for someone who is highly organised, detail-focused and comfortable managing several priorities and deadlines at once.

You will ideally have some experience in administration, great customer service skills and enjoy working in a small, collaborative team.

Starting salary £25 K plus excellent benefits.

Permanent Full-time Hybrid London (2 days per week in the office)

(We know applying for jobs takes time and effort and we genuinely appreciate every application we receive. Owing to the volume of responses, we are unable to provide individual feedback or replies to all applicants. Thank you for your understanding and interest in working with us.)