Education Programs Coordinator | Hybrid Role & Examinations

Confidential; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Excellent benefits

Job summary

Confidential is seeking an organised Education Administrator to join our small, collaborative team in London. You will act as a key contact for delegates, members, volunteers and external stakeholders, delivering professional administration and high-quality customer service.

Key duties include supporting examinations, coordinating training programmes, setting up webinars using Teams and Zoom, maintaining records in CRM and LMS, handling enquiries, processing bookings and supporting the Board of

Qualifications

• Strong administrative and coordination skills.
• Experience in administration and great customer service.
• Ability to manage multiple priorities and deadlines.
• Comfortable working in a small, collaborative team.

Responsibilities

• Support the delivery of professional examinations, including pre- and post-examination administration.
• Coordinate the administration of training programmes, including delegate enrolment, communications and online sessions.
• Set up and support webinars, virtual training and expert-led sessions using Teams and Zoom.
• Maintain accurate records across CRM, learning management and other online systems.
• Respond to enquiries via email and telephone, resolving queries or escalating where appropriate.
• Process bookings, cancellations, transfers, refunds and payments, liaising with Finance as required.
• Support committees and the Board of Examiners, including meetings, agendas, minutes, attendance and follow-up actions.

Skills

Organised

Detail-oriented

Customer service

Administrative skills

Communication

Tools

CRM systems

Learning Management System (LMS)

Teams

Zoom

Job description

Confidential is seeking an organised Education Administrator to join our small, collaborative team in London. You will act as a key contact for delegates, members, volunteers and external stakeholders, delivering professional administration and high-quality customer service.

Key duties include supporting examinations, coordinating training programmes, setting up webinars using Teams and Zoom, maintaining records in CRM and LMS, handling enquiries, processing bookings and supporting the Board of