One Stop - Customer Service Assistant

TN United Kingdom; Bedford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a vibrant team as a Customer Service Assistant at a leading retail store, where every day brings new challenges and opportunities to connect with customers. In this engaging role, you will be at the forefront of delivering exceptional service, ensuring that every customer feels valued and welcomed. Your contributions will directly impact the store's atmosphere and performance, making it a great place to work and shop. The company promotes a culture of teamwork, respect, and flexibility, allowing you to thrive in a supportive environment. If you're passionate about customer service and looking for a rewarding career, this is the perfect opportunity for you.

Benefits

Employee Discounts

Health Services

Retirement Plans

Flexible Working Arrangements

Qualifications

• Excellent customer service skills with a passion for helping others.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Serve customers with passion and pride, providing natural service.
• Maintain a clean, tidy, and organized store environment.
• Participate in seasonal, community, and charity events.

Skills

Customer Service

Communication

Teamwork

Problem-Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Bedford

Client: Tesco

Location: Bedford, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: ce8512c681ba

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities:

• Serve customers with passion and pride, providing natural service.
• Encourage customer feedback through surveys.
• Work across all store areas including online, tills, replenishment, vending, and stock routines.
• Follow all safety and training protocols.
• Participate in seasonal, community, and charity events.
• Understand store performance and contribute to profitability.
• Follow company policies, live our values, and make everyone feel welcome.
• Accurately clock in and out for shifts.
• Follow security procedures and wear safety equipment.
• Adhere to the 'think 25' policy for age-restricted products.
• Respond promptly to assistance calls and explain actions to customers.
• Maintain a clean, tidy, and organized store environment.
• Potentially manage the store in the absence of supervisors.
• If applicable, operate the Post Office and pass required background checks.

Flexible Working: We support flexible working arrangements to suit individual needs.

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customer-centric approach
• Respect and fairness
• Teamwork
• Ease and simplicity

About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, offering a wide range of products and services including a Post Office, vending, and more. We are part of Tesco and committed to diversity and inclusion, providing a range of employee benefits and flexible working options.

Note: Successful applicants will need to pass background checks if working with the Post Office. We value our colleagues and offer various benefits, including discounts, health services, retirement plans, and more.