One Stop - Customer Service Assistant

TN United Kingdom; Henfield; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant in a fast-paced retail environment. You'll play a crucial role in delivering exceptional service, engaging with customers, and ensuring a welcoming store atmosphere. This position offers flexibility to accommodate diverse needs, contributing to a positive work-life balance. With a focus on community and customer satisfaction, you will help create an inclusive environment while adhering to safety protocols. Be part of a company that values respect, teamwork, and making things easier for everyone.

Benefits

Employee Discounts

Flexible Working

Medical Cover

Savings Schemes

Qualifications

• Experience in customer service roles in retail environments.
• Ability to work in a fast-paced environment.

Responsibilities

• Delivering excellent customer service and maintaining store appearance.
• Processing payments and stocking shelves efficiently.
• Participating in community and charity events.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Henfield

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Client:

One Stop

Location:

Henfield, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

f232200b80d7

Job Views:

4

Posted:

01.05.2025

Expiry Date:

15.06.2025

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Job Description:

One Stop • Henfield, West Sussex • Apply by 31-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will play an important role in daily store operations, always seeking ways to improve service through on-the-job coaching and feedback, ensuring a safe environment for staff and customers.

You will be Responsible For

• Serving customers with passion and pride, delivering natural service.
• Encouraging customer feedback via surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Following safety training and procedures.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit.
• Living company values, creating an inclusive environment, and adhering to policies.
• Clocking in and out accurately.
• Following security procedures and wearing safety equipment.
• Following the 'Think 25' policy for age-restricted products.
• Responding promptly to assistance calls and customer explanations.
• Maintaining a clean and organized store environment.
• Potentially managing shifts in the absence of managers.
• Completing all relevant training to ensure safety and legality.
• If applicable, managing Post Office operations, including background checks.

Flexible Working

We support flexible working arrangements to accommodate diverse needs and life situations.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customer-centric approach
• Respectful treatment of each other
• Working as one team
• Making things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. We offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, PayPoint, and vending solutions.

Part of Tesco since 2003, our stores are open daily with extensive operating hours, serving local communities with convenience and quality.

Please Note

Applicants must be above school leaver age. Benefits include discounts, savings schemes, insurance, medical cover, flexible working, and more.