One Stop - Customer Service Assistant

TN United Kingdom; Yateley; On-site; GBP 20,000 - 26,000; Full time

Job summary

An established industry player in the retail sector is seeking a Customer Service Assistant to join their dynamic team. In this role, you will be at the forefront of customer interactions, ensuring each visitor receives exceptional service. Your responsibilities will include stocking shelves, processing transactions, and maintaining a welcoming store environment. This position offers the opportunity to work in a fast-paced setting where your contributions directly impact customer satisfaction. With a commitment to flexible working arrangements, this role is perfect for individuals looking to balance their professional and personal lives while making a difference in the community.

Benefits

Employee Discounts

Health Services

Flexible Working Options

Qualifications

• Strong customer service skills and a passion for helping others.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Providing excellent customer service and maintaining store appearance.
• Stocking shelves and processing payments efficiently.
• Participating in community events to create an inclusive atmosphere.

Skills

Customer Service

Communication Skills

Teamwork

Safety Procedures

Education

High School Diploma

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Yateley

Client: One Stop

Location: Yateley, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 59c441fece1d

Job Views: 7

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

One Stop • 115 Reading Road, Yateley. • Apply by 29-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all tasks based on training received.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate payment.
• Following security procedures and wearing safety equipment to ensure safety.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all safety and legal training to ensure safety for all.

If applicable, for stores with a Post Office Local: responsibilities include daily operations of the post office, requiring passing a background check.

Flexible Working:

We support flexible working arrangements to suit individual needs, whether starting a career, caring responsibilities, retirement, or other life stages. Discuss your needs with us during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, our stores are located throughout England and Wales, serving local communities.

Please Note:

We only recruit individuals who have passed the school leaver’s age. Benefits for colleagues include discounts, insurance, health services, flexible working options, and more.