One Stop - Customer Service Assistant

TN United Kingdom; Wokingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Ein etabliertes Einzelhandelsunternehmen sucht einen engagierten Kundenservice-Assistenten, der die Leidenschaft hat, Kunden zu bedienen und ein positives Einkaufserlebnis zu schaffen. In dieser abwechslungsreichen Rolle werden Sie in verschiedenen Bereichen des Geschäfts tätig sein, von der Kasse bis zur Warenauffüllung, und dabei helfen, die Standards des Unternehmens zu wahren. Mit einem starken Fokus auf Kundenfeedback und Teamarbeit tragen Sie dazu bei, dass jeder Besuch für die Kunden unvergesslich wird. Wenn Sie eine dynamische Umgebung schätzen und Freude daran haben, anderen zu helfen, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

10% Rabatt bei One Stop

Rabatt bei Tesco & Tesco Cafe

Rabatt auf F&F Kleidung

Rabatt bei Tesco Mobile

Rabatt bei Tesco Bank

Rabattierte Augenpflege

Rabattierte Gesundheitschecks

Rabattierte Cash-Pläne

Qualifications

• Erfahrung im Kundenservice ist von Vorteil.
• Fähigkeit zur Arbeit in einem schnelllebigen Umfeld.

Responsibilities

• Kunden mit Leidenschaft bedienen und Feedback fördern.
• Sicherstellen, dass der Laden sauber und organisiert bleibt.

Skills

Kundenservice

Teamarbeit

Kommunikation

Flexibilität

Education

Schulabschluss

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Wokingham

Client:

One Stop

Location:

Wokingham, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

65071342a7df

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

One Stop • Wokingham • Apply by 10-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all training to ensure safety and legal compliance.

If applicable, for stores with a Post Office Local: Duties include daily operations of the Post Office, requiring background checks which must be passed; failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services, including Post Office, vending, and financial services. We are a subsidiary of Tesco, with stores supported from three distribution centers.

Please Note

Applicants must be over the school leaver age for their country. Details available upon request.

Benefits

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank
• Discounted eye care via Vision Express
• Discounted health checks at Tesco Pharmacy
• Discounted cash plans, savings schemes, and more